Automotive Service Writer Job at Fix It Auto Repair Inc in Phoenix

Bilingual Service Writer (Spanish/English)

Job Type: Full Time or Part Time 

Position Overview:

We are seeking a motivated and customer-oriented Bilingual Service Writer to join our team. This individual will play a crucial role in providing outstanding service to our Spanish-speaking customers while also assisting English-speaking clients. The ideal candidate will possess basic automotive knowledge, excellent interpersonal skills, and a proven ability to upsell services and products.

Key Responsibilities:

• Greet and assist customers in both Spanish and English, addressing their automotive service needs and concerns.
• Accurately document customer information, service requests, and vehicle details in the company’s management system.
• Provide detailed explanations of recommended services and repairs to customers, ensuring they understand the scope and cost.
• Upsell additional services and products by identifying customer needs and offering relevant recommendations.
• Coordinate with technicians to ensure timely and accurate completion of services and repairs.
• Schedule appointments, manage service orders, and follow up with customers regarding service status and vehicle readiness.
• Handle customer inquiries, complaints, and feedback professionally and efficiently, ensuring a high level of customer satisfaction.
• Demonstrate strong interpersonal skills by building rapport with customers, understanding their needs, and providing personalized service.
• Maintain a clean and organized service area, ensuring a positive and professional atmosphere.
• Stay updated on automotive industry trends and basic repair procedures to effectively communicate with customers and technicians.

Qualifications:

• Bilingual in Spanish and English, with excellent verbal and written communication skills in both languages.
• Basic knowledge of automotive systems and repair procedures is required.
• Proven ability to upsell services and products based on customer needs and vehicle condition.
• Strong interpersonal skills with a focus on building relationships and providing exceptional customer service.
• Previous experience as a service writer, customer service representative, or in a similar role within the automotive industry is preferred.
• Strong organizational and multitasking abilities, with a keen attention to detail.
• Ability to work effectively in a fast-paced environment and handle a variety of customer interactions.
• Proficient in using computer systems and automotive service management software.
• High school diploma or equivalent experience; relevant certifications or training in automotive service is a plus.

Benefits:

• Competitive salary
• Paid time off and holidays
• Opportunities for professional development and career advancement
• Employee discounts on services and parts

5-6 Days a week (Sundays are Closed)