Customer Service Writer Job at KYYBA in Chesapeake
KYYBA, Chesapeake, VA, United States, 23322
Job Description
Job title : Service Writer
Location :
6 months contract on W2
Job Description:
Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location Key Responsibilities: Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. Assesses customers needs and gathers pertinent information Creates basic work orders in appropriate systems Provide some status updates to customers, as requested.
Top 3 Skills you are looking for:
1.Organization
2.Customer service
3.Communication
**Additional Manager notes**
This candidate focus should be on customer service. Please see some of the role competencies to be successful in this role.
• Greeting customers
• Mechanical knowledge
• Attention to detail (Notations)
• Phone etiquette
• Starting repair order from start to finish
• Scanning and uploading data
• Price quotes
• Multi-tasking
• Customer service
The manager is looking for someone with at least 2 years of experience. Someone with experience as a service writer or service technician would be a great fit. Please ensure the soft skills are looked at as they need to blend in well with the team and treat customers with respect.
This is a short-term role to cover paternal leave for 6 months. The working days are Monday-Friday; 7:30am-4:30pm. When the manager is ready, she will be requesting 1 hour zoom interviews. The role is in Chesapeake, VA. Candidates should be local to the area or near the metro area as the role is onsite.
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.