Brinkley RV is hiring: Technical Service Writer in Goshen

Job Type

Full-time

Description

About Brinkley RV:

Brinkley RV is a fast-paced and exponentially growing RV manufacturer located in Goshen, Indiana. We are looking to provide superior levels of quality, service, information, documentation and user experiences to our dealer and retail customers. Opportunities for advancement within the company are plentiful. Brinkley RV offers full benefits and 401K options for our employees. In short, we want to be the best and are seeking the best talent to help us facilitate our goals.

Brinkley RV has 3 main goals: 1) Build owner driven RV products that excite customers so much they have to have one. 2) Be tireless in providing the absolute best Quality to keep our customers out of the shop and in the Campground. 3) When an issue does occur, we are passionate about EVERY Brinkley owner Raving about their EXCEPTIONAL EXPERIENCE. We are looking for like-minded people to join our journey to be the best in the industry!

We are seeking an experienced Technical Writer to take responsibility for the preparation, review, revision, and maintenance of various technical documents, including owner's manuals, warranty guides, testing, installation/repair instructions and user documentation. As a Technical Writer, you will be responsible for creating clear and concise technical content, such as installation guides, configuration guides, how-to documents, implementation guides, end-user guides, field documentation, etc. You will collaborate with technical personnel and utilize available resources to ensure accurate and comprehensive technical publications.

Our Core Values:

• Attitude is Everything
• Our People Have a Say in the Direction of the Company
• We Do What is Right
• Relentless Pursuit of Product Improvement
• Unwavering Commitment to the Ultimate Customer Experience

Responsibilities Include:

• Assist in preparing and maintaining various technical documents.
• Demonstrate a strong understanding of basic concepts, including grammar, to produce well-written technical copy for different document types.
• Gather technical information and prepare written text, ensuring accuracy and clarity.
• Maintain an up-to-date internal documentation library.
• Utilize various word processing and presentation tools such as MS Word, InDesign, PowerPoint, etc.
• Collaborate with team members to produce high-quality documentation and training materials.
• Work on all phases of documentation, from gathering information to organizing and presenting technical content.
• Manage Product Change Notices to ensure all changes to documents are captured.
• Coordinate the layout and design of documents.
• Conduct research on highly technical subject matter and present technical information in a clear and understandable written form.
• Apply technical writing concepts based on engineering drawings, engineering documentation, consultations with engineers, subject matter experts, and other available sources.
• Provide expert oversight of technical writing and editing throughout the acquisition and technical documentation process.
• Capture photos of parts for parts catalog development
• Integrate part specifications, install manuals, owner's manuals, warranty information and the like into our parts catalog
• Support continuous improvement of all internal processes to ensure the best possible customer experience.
• Help ensure the team has adequate capacity to support continued growth through the development of additional team members and/or added efficiencies.
• Adhere to all environmental health & safety guidelines related to use of products and industrial equipment. The safety of our employees is of highest priority.
• Be a conscientious steward of all company resources.
• Communicate clearly and effectively with internal and external stakeholders to ensure high-quality service.
• Participate in continuous improvement opportunities to ensure cost efficiency, speed and accuracy.
• Be a steward of the Brinkley RV Core Values and lead by example through servant leadership.

Requirements

• Ability to deliver results through influence is a priority. This position requires extensive collaboration with multiple internal and external business partners.
• A general understanding of recreational vehicle (RV) construction and components is preferred.
• Minimum of two (2) years of experience as a Technical Writer in programs and contracts of similar scope, type, and complexity
• Bachelor's degree in a technical discipline from an accredited college or university is highly encouraged, but experience and character are the most important qualifications.
• Four (4) years of additional Technical Writing experience may be substituted for a bachelor's degree.
• Strong communication, teamwork, problem-solving, and interpersonal skills.
• Strong work ethic; able to independently own and drive projects in a fast-paced, dynamic environment.

Compensation and Benefits

Compensation will vary based on experience, skill and leadership capabilities. We pay competitive to the market and compensate based on the value that you bring to the organization. Brinkley RV also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), health insurance, long-term care insurance, long-term and short-term disability insurance, 401(k) with company matching, and life insurance.

A Final Note:

You do not need to match every listed expectation to apply for this position. Here at Brinkley RV, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.