Intralox is hiring: Technical Writing Supervisor in Baltimore
Intralox, Baltimore, MD, United States, 21276
We are seeking an experienced and dedicated Technical Writing Supervisor responsible for overseeing the development, quality, and timely delivery of technical documentation for complex sortation systems and related products. This position requires a solid background in technical documentation within an engineering context, familiarity with Component Content Management System (CCMS), and strong organizational skills. It is located in our Baltimore office, 5 days/week.
About Intralox:
Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide. Our global workforce of over 3,000 employees in 20+ countries consists of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years.
Our Values:
Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.
Responsibilities:
- Oversee the end-to-end prioritization and management of technical documentation projects, ensuring alignment with Engineering, Product Management, Program Management, Services, and Content Operations objectives.
- Collaborate closely with Project Managers, Product Development, and other Engineering teams to clarify project scopes, timelines, and deliverables.
- Implement style guides, templates, and standards to ensure consistency, clarity, and quality of documentation across all projects.
- Coordinate with Content Operations to develop content models, workflows, and reuse strategies that align with content strategy goals and meet the needs of the business.
- Explore and implement tools like Generative AI to streamline content creation, improve content personalization, automate routine tasks and drive productivity of writers and SMEs.
- Supervise and mentor a team of technical writers and PM tech comm, fostering a collaborative, innovative, and high-performance culture with high standards of work quality and productivity.
- Build win/win relationships with Engineering, Product Management, and Services teams to ensure documentation aligns with product functionality and customer needs.
- Facilitate knowledge sharing and alignment between Technical Writing, Technical Training, Content Operations, and other departments.
Qualifications:
- Bachelor’s degree in Engineering, Technical Communications, or other related fields.
- 5+ years in technical writing, ideally in an engineering or technical environment, coordinating complex documentation projects, setting and communicating priorities, and ensuring deadlines are met.
- 5+ years proven leadership in managing, planning, developing, and motivating a high-performing team.
- Strong understanding of technical writing authoring tools, XML, structured authoring, and content management best practices. Familiarity with Oxygen, Acrolinx, and Tridion is a plus.
- Proven experience collaborating with cross-functional teams, skilled at building positive relationships, connecting people and information, and working across groups to identify gaps and align around solutions.
- Familiarity with Generative AI and other emerging tech to enhance productivity in content creation and accuracy.
- Organized and resilient, with a passion for continuous improvement and the ability to drive change, and a commitment to high-quality standards.