Robert Half
Customer Service Representative -Producer Services Job at Robert Half in Phoenix
Robert Half, Phoenix, AZ, US, 85027
Job Description
Job Description
We are offering a contract to permanent employment opportunity for a Customer Service Representative - Producer Services in Phoenix, Arizona. In this role, you will be a key player in our contact center, handling customer inquiries and providing exceptional service through both inbound and outbound calls.
Responsibilities:
• Deliver superb customer service in a high-volume, automated contact center environment
• Handle customer inquiries with precision, professionalism, and timeliness
• Utilize multiple systems and applications to research, analyze, and resolve customer requests
• Collaborate effectively with team members and business partners to ensure a positive customer experience
• Maintain and uphold performance and quality standards
• Demonstrate problem-solving abilities by making appropriate decisions based on analyzed information
• Develop a strong understanding of personal lines insurance principles and products offered to our customers
• Work diligently on scheduled shifts, with potential for overtime and weekend hours as required
• Assist with ad-hoc tasks and additional projects as assigned.• Proficiency in Customer Service and a commitment to providing Superior Customer Service
• Excellent Communication Skills, both written and verbal, are essential
• Proficiency in Microsoft Excel and general Computer Skills
• Previous experience in Operations and Research is beneficial
• Ability to handle Inbound Outbound Calls efficiently
• Knowledge of Insurance industry practices, including Property and Disability Claims
• Familiarity with About Time and Revenue Accounting software
• Ability to Perform Ad Hoc Financial tasks as required
• Experience in Claim Administration is a plus
• Ability to work Onsite as required
• Strong Decision-Making skills and the ability to work in a fast-paced environment
• Knowledge of Underwriting principles and practices
• Ability to collaborate effectively with Business Partners
• Adherence to Quality Standards and ability to work in a detail oriented Manner
• Collaboration skills to work effectively in a team
Responsibilities:
• Deliver superb customer service in a high-volume, automated contact center environment
• Handle customer inquiries with precision, professionalism, and timeliness
• Utilize multiple systems and applications to research, analyze, and resolve customer requests
• Collaborate effectively with team members and business partners to ensure a positive customer experience
• Maintain and uphold performance and quality standards
• Demonstrate problem-solving abilities by making appropriate decisions based on analyzed information
• Develop a strong understanding of personal lines insurance principles and products offered to our customers
• Work diligently on scheduled shifts, with potential for overtime and weekend hours as required
• Assist with ad-hoc tasks and additional projects as assigned.• Proficiency in Customer Service and a commitment to providing Superior Customer Service
• Excellent Communication Skills, both written and verbal, are essential
• Proficiency in Microsoft Excel and general Computer Skills
• Previous experience in Operations and Research is beneficial
• Ability to handle Inbound Outbound Calls efficiently
• Knowledge of Insurance industry practices, including Property and Disability Claims
• Familiarity with About Time and Revenue Accounting software
• Ability to Perform Ad Hoc Financial tasks as required
• Experience in Claim Administration is a plus
• Ability to work Onsite as required
• Strong Decision-Making skills and the ability to work in a fast-paced environment
• Knowledge of Underwriting principles and practices
• Ability to collaborate effectively with Business Partners
• Adherence to Quality Standards and ability to work in a detail oriented Manner
• Collaboration skills to work effectively in a team