Lead UX Researcher Job at JLR in Portland

Live the Exceptional With Soul.

This is the singular purpose of Jaguar Land Rover.

JLR has been a pioneer in automotive research, design, and engineering for almost a century. Building on the rich history of our two iconic brands we’re redefining modern luxury through new ideas, new technologies, and new innovations.

As part of the Digital Product Platform group here in Portland, Oregon, we work with internal engineering groups and external vendors to build new technologies for Jaguar Land Rover's future vehicle product lines. We thrive on the challenges of working with vehicles in an interconnected world, building rich experiences for our customers. We understand the art of human factors, seeking to make interaction with technology intuitive and enjoyable, and to extend that experience through our users' connected devices. You can help create a world in which responsible, sustainable vehicles revolutionize mobility for generations.

At JLR, we are passionate about our people – they are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

An ever-evolving heritage. A truly exciting future. Two of the world’s most iconic brands. Now is an exciting time to join JLR.

What you will be doing:

• Design, administer, and analyze qualitative and quantitative studies to evaluate potential solutions for digital products and experiences
• Identify and define research opportunities within multidisciplinary and cross-geographical teams of researchers, designers, engineers, and product owners
• Lead the preparation and presentation of research findings to stakeholders that use data to champion the best possible user experience
• Lead and contribute to the development of modern test environments and data-capturing tools the ensure good testing outcomes
• Set clear quantitative and qualitative metric targets as well as feature experience requirements to be implemented by software engineers
• Define and promote standard research practices, ways of working, and strategies at both the local and the global level
• Drive the adoption of UX Research as a critical component of product design and delivery
• Provide mentorship and guidance to UX Research team members
• Supply insights related to current research publications, data, and market trends
• Analyze and summarize large-scale data gathered from empirical data collection via desktop simulation, AR/VR, and/or on-road research, with an emphasis on in-vehicle advanced driver assistance systems
• Lead and collaborate with a research team to define and execute research priorities
• Lead and contribute to the development of research briefs and/or publications
• Other duties as assigned

What you will need:

• A graduate degree in Human-Computer Interaction, Computer Science, Industrial Design, Industrial Engineering, Cognitive Science, Statistics, Psychology, Anthropology, related field, or equivalent practical experience
• 5+ years of relevant experience within User Experience Research, Behavioral Research, Human-Computer Interaction, or a related field
• Experience using a variety of quantitative and qualitative research methods to deliver complex, multi-faceted and iterative UX Research
• Strong analytic skills, and proficiency with large-scale data management and statistical software tools such as SQL, Matlab, R, SAS, Tableau, or similar.
• Experience with a testing simulator and/or eye-tracking software
• Experience working with internal design, engineering, product, and research teams
• Demonstrated success in leading UX Research and contributing to product development from concept to successful implementation
• Ability to self-organize and comfortably context switch between multiple projects, with limited direction and oversight
• Excellent collaboration, observational, interpersonal, oral, and written communication skills alongside the desire and ability to see things from multiple perspectives
• The ability to build and maintain strong relationships while advocating for meaningful improvements to our customer experiences
• Familiarity with UX and human-centered design practices
• Familiarity with Agile and Scrum methodologies that deliver into a software development lifecycle

Location: Portland, Oregon

Schedule: Hybrid

So Why Us?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.
• Be part of an international, inclusive, and open-minded company
• You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
• Our employees receive a generous time off policy
• We offer a discounted Vehicle Car Program
• Employees also receive generous health care and retirement plans
• Paternity Leave
• Complimentary lunch
• And more!

Offers of employment are conditional upon the results of a background investigation. We consider qualified applicants with criminal histories and review results on an individual basis.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Jaguar Land Rover North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Jaguar Land Rover North America, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.