Customer Service Technical Content Editor Job at H R PUNDITS INC in Lemont

About the Client


HRP's client, one of India's top 10 IT companies by market capitalization (Forbes 2024), provides innovative IT services across various industries. The company fosters professional growth with dynamic projects and a collaborative work culture. Employees enjoy benefits like paid leaves, medical insurance, and continuous learning opportunities .

Job Description: Customer Service Technical Content Editor


Skills: Arbor Text, XML, DITA, Adobe Illustrator, Automotive Domain


Responsibilities:

• Solid understanding of US English, including grammar and spelling.
• Experienced Information Developer/Technical Writer with more than 2 years of experience
• Hands-on experience with developing customer service documentation
• Familiarity with using style guides, especially the Chicago Manual of Style
• Ability to offer constructive feedback to authors
• Familiarity with the automotive or trucking industry
• Knowledge of Electrical/Electronics/Mechanical terms used in Automotive or trucking industry
• Experience with service tools and its specifications used for vehicle servicing
• Good understanding of Agile environment & alignment to Agile writing principles
• Excellent verbal and written communication skills
• To work with cross-functional Teams
• Familiar with XML and DITA XML authoring using PTC Arbortext Editor
• Knowledge of Acrobat pro
• Work to improve the content and appearance of customer documentation continuously
• Achieve expert product knowledge to produce quality materials and high-level technical solutions being developed
• Excellent analytical and problem-solving skills
• Development of appropriate documentation to support technical publication manuals
• The candidate must have bachelors degree in Technical writing or communication or Engineering
• Ability to communicate effectively across multiple levels of management

About HR PUNDITS Inc.

HRP is a trusted partner to leading implementation partners and customers, recognized for our commitment to quality resourcing and sustainable business growth. We prioritize customer success and work collaboratively to drive growth, ensuring that each engagement delivers impactful results and long-term value.

Thanks&Regards
Venu Kumar
Venuk@hrpundits.com
Tel: 312-637-1489
http://www.hrpundits.com