Senior Project Manager, Research, Human Centered Design, Quality and E-Care

Job Description - Senior Project Manager, Research, Human Centered Design, Quality and E-Care (3315935)

At Mass General Brigham (MGB), we are developing an integrated healthcare system of the future. MGB, the largest healthcare system in the state of Massachusetts, has 2 academic hospitals, 3 specialty hospitals, 7 community hospitals, a health insurance provider (MGB Health Plan), and a Home Care division. We seek to increase value and continually improve and innovate on quality care for older adults, serving as a national model.

Under the direction of the Program Director, the Senior Project Manager (Implementation Research, Human Centered Design, and Quality and E-Care) will support the implementation of the West Health Accelerator program. The Senior Project Manager will provide both strategic and day-to-day guidance and support to team members of the West Health Accelerator for the implementation and continuous improvement of the older adult care model. The Senior Project Manager will be responsible for ensuring that work is delivered on time, on scope, and on budget while maintaining high quality standards.

This exciting opportunity is ideal for an individual who thrives in a highly complex, fast-paced, and collaborative environment. The Senior Project Manager will work across hospital and system-level administrative teams, such as research, digital health, quality improvement, development, strategic communications, as well as clinical and administrative leaders from nursing, geriatrics, palliative care, and internal medicine. This role offers the opportunity to manage the implementation and ongoing success of a patient-first care model that ensures quality, dignity, and effectiveness for older adults. Please note that this is a grant-funded opportunity.

Responsibilities

1. Lead integrated project planning, including but not limited to driving the project objectives, building a project plan (including timelines and deliverables that meet those objectives), revising and updating the tasks, timelines, and deliverables as appropriate.
2. Identify potential barriers and opportunities for program and project work, solve problems as they arise, and escalate issues where appropriate to program leadership.
3. Develop and maintain positive relationships with key stakeholders.
4. Engage hospital-level West Champions in strategic discussion on approaches to implementation that will enable model success and sustainability.
5. In collaboration with the Program Director, provide input into the vision and strategy for the West Health Accelerator program.
6. Work collaboratively with operational and clinical leadership to facilitate meeting discussions, engage all relevant stakeholders, and develop useful presentation materials with the goal of advancing and achieving the stated milestones and objectives.
7. Develop strong, positive relationships with all levels of staff across MGB; collaborate with these colleagues to leverage their expertise and experiences to identify best practices, advance the work, and report on progress to the appropriate audience.
8. Represent the West Health Accelerator program effectively internally and externally, including composing and delivering regular program status reports and communications.
9. Manage the full spectrum of analysis related to the project/committee; coordinate resources across the matrixed organization, ensuring appropriate quantitative and qualitative business, operational, and financial analyses are completed; measure and track project performance and impact.
10. Develop playbooks and toolkits, in partnership with internal stakeholders and external consultants, on an ongoing basis to customize and identify opportunities for efficiency and enhancements to implementation and scaling of the West Health Accelerator program.
11. Collaborate with and provide cross-coverage for the Senior Project Manager (Education, Nursing Operations, and Clinical Pathways), as needed, to drive success for the West Health Accelerator program.
12. Act as the primary contact and liaison to the West Health Accelerator branches of Implementation Research, Human-Centered Design, and Quality and E-Care.

Minimum Requirements

1. A master’s degree in a health-related field is required.
2. 5+ years of relevant work experience, preferably in operations, project management, or performance improvement.
3. Experience with EMR technology and reporting, preferably Epic.
4. Process improvement skills and/or training preferred.
5. Strong analytics and informatics skillset, including the creation and development of KPIs and reporting.
6. Experience working within healthcare systems, hospital clinical operations, and/or other similar academic medical center or community hospital settings preferred.
7. Outstanding judgement and discretion in interacting with operational and clinical leaders on political and confidential issues.
8. Strong project management skillset and implementation background with experience facilitating multi-disciplinary design sessions, managing workplans, and leveraging planning tools.
9. Skilled in critical thinking, high emotional IQ, and decision making, with a solution-oriented mindset.
10. Strong organizational, written, and oral communication skills, ability to present data to both business and clinical constituents in a clear, meaningful, and concise manner.
11. Proficient in Microsoft Office (Word, Excel, PowerPoint, Visio, Teams, etc.) required, and adept at learning new software applications.