Weekend Sales Associate, Handbags - Fashion Island Job at Neiman Marcus in Orang

Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.

Your Role

As a Weekend Sales Associate, you act as a brand ambassador by building genuine connections with customers, offering personalized styling advice, and maintaining an organized and attractive store. You'll work with your team to deliver tailored customer experiences and support a welcoming sales environment. On weekends, you'll focus on creating fashionable looks that strengthen the customer’s bond with the NM brand, leveraging your expertise in styling, designers, and trends. Your role is to foster a positive, inclusive atmosphere and enhance the business through exceptional customer service.

What You’ll Do

• Proactively greets and welcomes all clients throughout the store and within the department to initiate the experience and demonstrate willingness to assist.
  
• Engages customers while building an authentic connection and offering personalized styling. 
  
• Demonstrates selling and service behaviors that develop deep and lasting customer relationships. 
  
• Demonstrates timely follow-up and follow-through on customer requests and commitments. 
  
• Promotes store services and handles transactions smoothly. 
  
• Assist customers where needed across various store areas, including the sales floor and fitting room. 
  
• Educates self and client on merchandise, events, promotions, policy and services. 
  
• Drives loyalty by using product knowledge to enhance the customer experience.
  
• Demonstrates expert styling and brand knowledge, curious about all categories in the store.
  
• Operates as One House by assisting in operational tasks: actively maintains selling floor, fills in stock, processes new receipts, cleans fitting rooms, returns merchandise back to other departments. 
  
• Ensures audit compliance and Merchandise Protection Standards are met (such as will-call, hold policies and credit compliance). 
  
• Collaborating with store leaders and peers to meet goals and foster a positive team environment. 
  
• Fosters an environment of inclusivity and belonging amongst peers and clients by respecting and adapting to different styles and personalities. 
  
• Maintains professionalism, follows work schedule and adheres to personal presentation standards. 

What You Bring

• Styling experience in luxury fashion and/or strong knowledge of trends and designer brands with the ability to translate that knowledge into solving customer styling needs.
  
• Effective communicator with experience in creating meaningful connections with customers that build brand loyalty.
  
• Ability to maneuver around the sales floor, stockroom, and office and lift up to 30lb, with or without reasonable accommodation.
  
• Sales Associate or customer-focused experience (preferred).
  
• Brings a hospitality mindset when engaging with customers.
  
• Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays.
  
• Technology proficiency and ability to operate a point-of-sale system.
  
• Takes initiative in making thoughtful decisions.
  
• Motivated and results-driven with a proven ability to set and achieve sales goals.
  
• Role may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds.