Senior User Experience Designer

Our Fortune 100 client is seeking a talented Senior User Experience Designer to create best-in-class digital experiences for one of the most recognized hospitality companies in the world.

This role is responsible for designing loyalty-focused mobile app products ranging from near-term tactical to longer-term strategy with a keen focus on data-driven, best-in-class product design. They will contribute to digital experiences that deliver on enrollments, onboarding, and member engagement to support business outcomes. Partnering closely with the Director of User Experience, product management, and technology colleagues to meet needs across our business, leisure, member, and non-member customers.

This position requires the ability to produce as an individual contributor and execute on design direction from concept to completion.

Your portfolio should showcase experience in UX and interaction design in loyalty solutions, particularly highlighting expert UI design that focuses on simplicity, and ease-of-use.

Responsibilities:

Demonstrating and Applying Discipline Knowledge:

• Produces sketches, wireframes, personas, journey maps, flows, designs, motion specs, prototypes and/or presentations as needed to communicate experience design
• Provides subject matter expertise on key functional systems to help shepherd strategic initiatives from idea to feasible implementation
• References Design System for appropriate patterns, components, and styles in the course of user experience design work; attends Design System office hours for feedback and follows procedures to propose new elements when necessary
• Produces both innovative high-level design concepts / strategy visualizations as well as development-ready designs with specifications
• Ensure a quality experience on live digital products by participating in the user acceptance testing process
• Uses software including: Adobe Creative Suite; Figma; Microsoft Excel, Word and PowerPoint
• Keeps skills up-to-date on industry trends and applies new knowledge to job, identifying strategic opportunities for competitive advantages through those findings
• Clearly present your work citing industry best practices, qual and quant data to support your decisions
• Be a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpoints
• Collaborates with a variety of user experience disciplines within the team (Information Architecture, Design System/Standards, User Research, Copywriting) to advance your work

Managing Work, Projects, and Policies:

• Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines)
• Meets deadlines once agreed upon
• Reports impediments to completing work and meeting deadlines
• Provides regular status updates to manager
• Successfully manages multiple assignments
• Accepts critique and critiques work of others in a helpful and professional manner
• Communicates in a timely and appropriate manner with teammates

Additional Responsibilities:

• Works independently with minimal supervision, but knows when issues should be escalated to manager
• Develops relationships with members of other teams, and leverages those relationships to advance team initiatives
• Presents work with clarity and confidence; explains complex matters so that others can understand them
• Performs other reasonable duties as assigned by manager

Qualifications

Education and Experience:

• 5+ years of relevant experience in digital product design
• 4-year undergraduate degree, or relevant experience
• Experience in multiple of the following user experience disciplines: visual design and interaction design
• Strong grounding in general usability and transactional design best practices
• Experience with major, large-scale global digital apps, web sites, or other digital products within the loyalty space
• Well versed in industry best practices for increasing enrollments and member retention
• Strong grounding in customer segmentation, personalization, general usability and design best practices
• Proven experience delivering concepts, user journeys, wireframes, high fidelity designs, prototypes, development-ready designs with specifications etc. for mobile apps

You're exactly who we're looking for if you:

• Have experience in E-commerce and/or Loyalty programs with a large brand
• Champion elevated user experiences and UI without sacrificing enrollment and member retention
• Promote UX best practices drawn from a variety of disciplines (within and beyond hospitality)
• Communicate through compelling visuals and deliverables
• Demonstrate self-confidence, energy, and enthusiasm in leading and influencing teams
• Showcase strong presentation, negotiation, and persuasion skills
• Thrive in a fast-paced environment, with the ability to simultaneously manage multiple projects

Nice to Have:

• Superior communication and interpersonal skills including discovery facilitation, presentation, and storytelling
• Experience with Agile / SAFE development methodologies

The target hiring compensation range for this role is $67.04 to $74.49 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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