UX/UI Design Lead, Manager level (Velocity Black) Job at Capital One in McLean

114 5th Ave (22114), United States of America, New York, New York

UX/UI Design Lead, Manager level (Velocity Black)

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

The Premium Design team sets the bar for Capital One's high-spender customer experience ecosystem, revolving around highly useful, personalized, and high-stakes products. We are currently seeking a UX/UI Design Manager to join our Premium Design team and help lead our Velocity Black mobile application and internal software, Gravity. The ideal candidate will have a strong background in UX and UI design, and extensive experience designing end-to-end experiences for native applications.

Velocity Black is a premium lifestyle digital concierge service that delivers exclusive travel, entertainment, shopping, and dining offerings to consumers globally. This role will drive vision and craft exceptional end-to-end native experiences to evolve and enhance customer experience. As a key part of the team, you will also work closely with craft leads, designers, and cross-functional teams to push creative boundaries while ensuring business impact and customer value. If you are motivated to take on complex design challenges, we want to hear from you.

What You'll Do:

As a leader and maker, you'll be asked to handle responsibilities, including:

Strategy & Planning

• Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience.
• Engaging in portfolio prioritization to help set the strategy and product roadmap for the team.
• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition.
• Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and user testing.
• Championing prioritization of design-centered product enhancements grounded in research and analysis.
• Working with partners and teams across various geographies.
• Embracing and advocating for an experience mindset - this is as important to the work as the results.

Discovering & Delivering

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities.
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams.
• Driving end-to-end product design by:
• Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends.
• Framing problems, defining insights, and designing new methodologies/practices to serve customer needs.
• Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes.
• Planning and facilitating workshops with internal and external stakeholders to align with business needs.
• Designing within existing - and creating new - standards to enhance the design system.
• Storytelling through business acumen and presenting visual concepts to various stakeholders.
• Creating end-to-end high fidelity design assets for acceptance, tech development, and delivery to market in partnership with various tech teams.

Basic Qualifications

• At least 6 years of experience with UX/UI design.
• At least 6 years of experience designing end-to-end native experiences.

Preferred Qualifications

• 8+ years of experience designing for cross-channel experiences, especially native applications (for both iOS and Android) as well as web.
• Experience working with existing and building new design systems.
• Experience building relationships and working with a variety of cross-functional business partners to deliver outcomes.
• Familiarity with design and prototyping tools, such as Adobe Products, Sketch, and/or Figma.
• Experience managing a cross-functional team.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Design
Illinois (Hybrid On-Site): $152,300 - $173,800 for Manager, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. Capital One promotes a drug-free workplace.

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