Sweathouz is hiring: Studio Manager Health and Wellness in Strongsville
Sweathouz, Strongsville, OH, US,
Job Description
Job Title: Studio Manager
Department: Studio Sales
Reporting To: Franchisee / Regional Manager
About SWTHZ
SweatHouz is the fastest growing recovery franchise business globally. With 31 open locations and over 300 licenses sold, SWTHZ is focused on accelerating the world's adoption of contrast therapy through private suite experiences harnessing the power of infrared sauna and cold plunge!
About Health and Recovery 88, Inc
We are a franchisee of SWTHZ that will open 10 locations in the Cleveland Ohio area. We will be opening our first 3 studios in Ohio City, Strongsville and Avon in the coming months. We are in search of a Pre-Sales Manager. This role is for someone that can bring passion and energy to planned events for Brand Awareness, Driving New Member Sales, Building a Team and Operational Excellence at the studio
Job Summary
The SWTHZ studio manager plays a critical role in leading and motivating their team to deliver an exceptional client and member experience that drives membership growth, retention, and revenue. You will be a passionate advocate for the SWTHZ brand, embodying our core values of integrity, respect, fairness, and excellence.
Essential Duties & Responsibilities
Sales and Membership Growth (40% of role)
Achieve Studio Membership and Revenue Goals: Collaborate with ownership to set ambitious yet achievable membership targets. Utilize data-drive strategies to identify and engage potential members, leveraging location market insights
Provide Exceptional Sales Support: Mentor and coach sales associates on effective sales techniques, ensuring they are well-versed in product knowledge and customer engagement strategies. Conduct regular training sessions to equip the team with the tools necessary to build relationships and overcome objections, enhancing their confidence and effectiveness in the field.
Monitor and Analyze Membership Data: Track key performance indicators (KPIs) such as lead conversion rates, membership retention, and customer feedback. Analyze trends and behaviors to refine sales approaches and identify areas for improvement. Use insights from data analysis to pivot strategies when needed, ensuring consistent growth.
Partner with Pre-Sales Manager: Work closely with the Pre-Sales Manager to align on the sales process, lead contact and best practices. Collaborate on local outreach efforts that effectively communicate the SWTHZ brand message and attract potential members.
Partner with marketing team: Actively participate in marketing initiatives and promotions to drive awareness and generate leads.
Leadership & Team Management (40% of role)
Support Studio Team Members to cultivate a high performing, engaged environment. Foster a positive and collaborative work environment where employees feel valued, motivated, and empowered to succeed.
Develop and Coach Team Members: Provide effective training and coaching to ensure all team members possess the skills and knowledge needed to excel in their roles.
Lead by Example: Demonstrate exceptional work ethic, communication and customer service skills, inspiring your team to do the same.
Performance Management: Implementation effective performance management practices, including setting goals and providing regular feedback
Operational Excellence (20% of role)
Ensure Smooth and Efficient Daily Operations: Oversee all aspects of studio operations, including scheduling, staff assignments, inventory management, and adherence to company policies and procedures.
Maintain a Clean, Inviting, Safe Studio Environment: implement and enforce hygiene and safety protocols to create a comfortable and enjoyable experience for all guests and members.
Manage Studio Cleanliness: Allocate cleaning staff in a manner that keeps attrition under 7%.
Identify and Implement Operational Improvements: Keep a strong pulse on your studio. Continuously identify opportunities for improvement in the team member and member experience. Implement effective solutions as needed.
Job Based Qualifications, Knowledge, Skills & Abilities
Leadership: Can you inspire a shared sense of purpose across our studios? This includes influencing your team through change, getting buy-in, and coaching through ambiguity.
Business Acumen: Can you analyze market trends, competitor activities and consumer behavior? This includes optimize communication and event strategies for maximum engagement.
Strategic Thinking: Problems and challenges are not roadblocks, but puzzles waiting to be solved. Can you dissect a challenge, analyze its components and forge solutions that deliver financial results?
Persuasion: Relationship based selling is not coercion but building trust and value. Can you build trust with potential clients that creates a compelling vision for why they should join and become a member at the studio?
Delegation and Empowerment: Are you able to delegate in a manner that yields strong revenue and membership targets
Minimum Educational Level / Certification
High School Diploma or GED required
Degree in a related field
Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator
Certification (AED) received through in person training required
Specialized credentials preferred or equivalent work experience or education in specialized function
Minimum Work Experience and Qualifications
2+ years of experience in a sales environment
Experience with relationship-based selling, building value and overcoming objections
Physical Demands / Environmental Conditions
Ability to stand for long periods of time
Must be able to lift 50lbs
Physical efforts required for daily duties including squatting, bending, reaching,
spotting, jumping, and prolonged standing and walking
Compensation:
$65K – 75K annual salary with additional bonus/commission incentive.
Complimentary SWTHZ Membership
Flexible schedule
Health and Wellness 88, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.