User Experience Designer Job at HRUCKUS in Washington

Veteran Firm Seeking a User Experience (UX) Project Lead for an Onsite Assignment in Washington, DC

My name is Stephen Hrutka. I lead a Veteran-owned consulting firm in Washington, DC, focused on strategic sourcing, supply chain management, and IT Staffing.

We want to fill a User Experience (UX) Project Lead role for the Office of the Chief Technology Officer (OCTO) in the DC Government.

The ideal candidate has 10+ years of experience planning, coordinating, and monitoring project activities, 10+ years of creative direction and design experience, and 7+ years of UI/UX for human services applications and Web and Mobile UI/UX experience.

If you’re interested, I'll gladly provide more details about the role and further discuss your qualifications.

Thanks,

Stephen M Hrutka

Principal Consultant

www.hruckus.com

Executive Summary: HRUCKUS seeks to hire a User Experience (UX) Project Lead to help implement improvements to the digital hiring experience for internal and external users to support OCTO - Office of the Chief Technology Officer with the DC government.

Position Description: This position will work with the District Government’s Innovation Team, Office of Chief Technology Office, Department of Human Resources, and other City departments and external stakeholders to implement previously identified improvements to the processes and digital technology associated with the hiring experience. It will also lead the end-to-end design of the product, working collaboratively with developers, PeopleSoft experts, and IT staff. A successful applicant will be an excellent project manager who is creative and results-oriented, can thrive in a fast-paced work environment, and has excellent communication and relationship-building skills.

The UX Project Lead will report to the Innovation Team, which serves as the district government's in-house consultant and works collaboratively to co-create solutions and drive innovation across all District departments so that it can be more effective at tackling significant challenges in the city using digital-era tools and approaches.

***Interested candidates must submit a resume and a digital portfolio/visual work sample (link acceptable). Portfolios should demonstrate professional and/or conceptual project/thinking processes, informational graphics/displays, etc.

Specific Duties & Responsibilities:

• Support departments in digital service delivery improvement and implementation
• Lead a large-scale transformation that involves multiple stakeholders, constituencies, and agencies
• Be a critical thinker who challenges the status quo and encourages creative ways to overcome roadblocks
• Utilize preexisting research (and collect new data as needed) to inform the redesign of the digital hiring system
• Facilitate cross-departmental workshops mapping business processes and relating them to user research and city technology capabilities
• Conduct usability testing to confirm and identify job applicants and hiring staff pain points as needed
• Create site maps, flow diagrams, storyboards, and wireframes showcasing interaction flows, information architecture, and designs to combat these pain points and improve the hiring experience
• Support the PeopleSoft expert in prioritizing and implementing system changes based on pre-existing user research
• Utilize UX expertise to design the most seamless and efficient hiring process for front and back-end users
• Apply a UI style guide to create visual designs for all pages on the website within the PeopleSoft system and support testing, refinement, and implementation of those designs
• Lead the implementation of UX and UI changes to the hiring website in collaboration with the Office of Chief Technology Office (OCTO) and the Department of Human Resources
• Help set and achieve defined targets of impact by monitoring performance and helping course correct when needed

Minimum Qualifications:

• Bachelor’s Degree and/or relevant practical experience in user experience, human-centered design, collaborative solution creation, visual communication, and implementation skill sets
• 10+ years of professional-level experience in a relevant field
• Expertise in human-centered design innovation, UX design, and visual design, including design research, data synthesis, co-creation, prototyping, testing, iteration, and implementation
• Demonstrated ability in managing complex digital design and implementation projects in a government environment
• Demonstrated ability to conduct user research and translate raw data into insights
• Demonstrated ability to display large amounts of information in simple, easy-to-understand formats
• Ability to work both independently and cooperatively within a team, leveraging other team member’s work and abilities
• Strong interpersonal skills with an ability to build good relationships with teammates, city staff, and diverse community stakeholders
• Experience facilitating workshops and other meetings with senior-level stakeholders
• Demonstrated ability to summarize and explain complex situations in both written and verbal form
• Strong desire to improve local government services
• High resilience and patience in working with people of varying levels of interest in digital service redesign
• Strong project management background with the proven ability to establish targets and deliver measurable results on time and within budget
• Superior organizational skills and ability to set priorities and respond quickly as priorities change
• Familiarity with PeopleSoft (preferred but not mandatory)
• Familiarity with HTML
• Proficiency in Figma, Miro, Adobe Sketch (or equivalent, etc.), MS Word, MS Excel, MS Outlook

Work Schedule / Environment:

• Work Arrangement: In the office four days a week between Monday – Friday
• Hours: 8 AM - 5 PM
• Rare occasions: Before / After-hours work will be needed to capture specific research opportunities
• Office Location: 200 I St. SE, Washington, DC 20003

The target annual salary is $110,000 - $118,000.

Skills Matrix:

Skill | Required /Desired | Yrs of Experience

10+ yrs planning, coordinating, and monitoring project activities | Required | 10

10+ yrs leading projects, ensuring they are in compliance with established standards/procedures | Required | 10

Bachelor’s degree in a related field or equivalent experience | Required

Creative direction and design | Required | 10

Brand strategy and storytelling | Required | 7

Web and mobile UI/UX | Required | 7

UI/UX for human services applications | Required | 7