Automotive Service Writer Job at Unique Automotive in Delphi

Are you passionate about cars?

Tired of working retail hours? Every weekend?

Are you tired of being just another number to a large corporation?

Tired of high-pressure sales and upset customers?

Tired of having to do things that are questionable to get the sale?

Our company is looking for an energetic, hardworking, passionate, dedicated, team-oriented person who wants to grow along with the company. Benefits include: great work atmosphere, an aggressive pay scale, bonuses, paid holidays, paid vacation, and sick pay.

The Service Writer will be responsible for coordinating vehicle repairs and maintenance while providing exceptional customer service. If you have a strong background in automotive services, excellent communication skills, are a strong salesman (able to relate information to customers without them feeling pressured), and a passion for delivering top-notch service, we want to hear from you!

TASKS

• Provide sales, customer service, and service-related support via phone, chat system, social media, and in person.
• Provide excellent customer service by listening to inquiries, requests, and wants to determine exactly what services the customer needs to provide the utmost satisfaction.
• Ask specific technical questions to determine the cause of problems to help technicians diagnose their vehicles.
• Explain to customers what kinds of service or repairs their vehicle needs, create estimates, and obtain customer approval.
• Work with technicians to order parts via multiple systems that we have in place.
• Track repair status and fill out reports detailing the time spent on repairs and expenses for parts and invoices.
• Communicate with technicians to ensure timely completion of repairs.
• Inform customers immediately with additional parts, repair, or work order modifications.
• Manage vehicle schedules and workloads with shop owner.
• Coordinate vehicle drop-off and pick-up with customers.
• Update customers on the status of their vehicles throughout the repair process.