Boston University is hiring: SALESFORCE PROGRAM MANAGER WBUR Product Audience In

WBUR's Product and Audience Insights team is responsible for growing, engaging, and converting audiences across WBUR platforms. The team is comprised of product managers, engineers, data analysts, and data architects, with the goal of optimizing the audience experience for all WBUR listeners. The team manages the distribution of our content on owned (web, mobile, newsletters) and unowned (podcast, social, streaming) platforms, and then collaborates across the organization on audience analytics and optimization of the use of Salesforce, digital authoring tools, and distribution tools. The team is responsible for digital infrastructure reliability and our capabilities to target communication across channels.

As the Salesforce Program Manager at WBUR, you will partner with key stakeholders across our organization to gather and prioritize business requirements for our Salesforce platforms (NPSP, Marketing Cloud, CRM Analytics, and Data Cloud). This role is part of the Product and Audience Insights team, and you will be in charge of overseeing the implementation of new features and capabilities in our audience and donor management platforms.

Required Skills

• Bachelor's degree or equivalent experience in Business, IT, or related field
• 5 years of experience with Salesforce or other equivalent CRM tech stack
• Proven experience with product thinking
• Strong understanding of the Salesforce platform and its capabilities and the ability to stay current on latest Salesforce features and trends
• Able to demonstrate knowledge of Salesforce systems/architecture; Certifications a plus (e.g., Salesforce Certified Platform App Builder, Salesforce Admin, Salesforce Developer)
• Excellent analytical and problem-solving skills
• Excellent interpersonal skills with the ability to facilitate a team to consensus on scope, design decisions, and implementation decisions
• Ability to prioritize effectively and manage multiple deadlines
• Excellent project management skills, with experience in Agile methodologies
• Experience with different platforms, tools, and methods to support business and technical teams in managing, tracking, prioritizing, and executing technical projects
• Strong communication and interpersonal skills, with the ability to work effectively with various stakeholders
• Strong problem-solving skills, with the ability to troubleshoot issues and make effective decisions

_We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor._