Cenero LLC
Proactive Service Engineer (Audio-Visual) Job at Cenero LLC in Malvern
Cenero LLC, Malvern, PA, United States, 19355
Cenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun!
Proactive Service Engineer
Proactive Service Engineer is part of the programming team that monitors and diagnoses active client system errors. You would be responsible for reviewing audio-visual control system code, audio files, and other equipment-related configurations remotely. When reviewing active errors within a system the Constant Connect Engineer will determine cause and either correct the problem or engage the appropriate team to get resolved.
Essential Duties and Responsibilities
•Monitor a service alert board of client AV system errors.
•Remotely troubleshoot and debug complex AV systems.
•Determine severity, cause, and possible resolution of any AV system error found.
•Will review control system programming and utilize code debugging tools to identify control code errors.
•Maintain software project documentation in the company database
•Professionally represent Cenero clients showing empathy, patience, and competence
•Maintain a positive, professional attitude, strong work ethic, and embrace a team-centric environment
•Complete training programs and gain certifications for manufacturers, industry associations, and company as required
•Demonstrating the ability to successfully handle multiple tasks and projects, the Constant Connect Engineer will be able to think independently within thespecified guideline and effectively interact with employees and clients.
•Other duties may be assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience and/or Education
Bachelor's Degree or equivalent work experience
Certificates, Licenses, Registrations
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer and telephone keyboard, and talk or hear.The employee is often required to stand, walk, and reach with hands and arms.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS AND PERKS:
Since 1999, Cenero has offered a range of Audio Visual solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design, fabrication, installation, and managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions.Our corporate revenue growth has averaged 30% year over year for the past 6 years. We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth.We have a new headquarters building in Malvern, PA, plus 4 other U.S. offices. (New York, Baltimore/Washington DC, Charlotte, and Dallas)
At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine's List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options.You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match.You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually.All of your benefits begin on Day One of employment.
Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
NO EMPLOYMENT AGENCIES. DIRECT CANDIDATES ONLY. HLH
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Proactive Service Engineer
Proactive Service Engineer is part of the programming team that monitors and diagnoses active client system errors. You would be responsible for reviewing audio-visual control system code, audio files, and other equipment-related configurations remotely. When reviewing active errors within a system the Constant Connect Engineer will determine cause and either correct the problem or engage the appropriate team to get resolved.
Essential Duties and Responsibilities
•Monitor a service alert board of client AV system errors.
•Remotely troubleshoot and debug complex AV systems.
•Determine severity, cause, and possible resolution of any AV system error found.
•Will review control system programming and utilize code debugging tools to identify control code errors.
•Maintain software project documentation in the company database
•Professionally represent Cenero clients showing empathy, patience, and competence
•Maintain a positive, professional attitude, strong work ethic, and embrace a team-centric environment
•Complete training programs and gain certifications for manufacturers, industry associations, and company as required
•Demonstrating the ability to successfully handle multiple tasks and projects, the Constant Connect Engineer will be able to think independently within thespecified guideline and effectively interact with employees and clients.
•Other duties may be assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience and/or Education
Bachelor's Degree or equivalent work experience
- Minimum of one year of Crestron, AMX, or Extron control system programming experience
- Familiarity with GUI design and graphics applications is required
- Experience with control systems, video-conferencing, switching hardware, audio DSP setup, and calibration.
- A minimum of three years of on-site installation or commissioning experience is required
- Knowledge of networking fundamentals such as TCP/IP, addressing, firewalls, routers, and VPN.
- Familiarity with Cisco, Lifesize, and Polycom video conference codes
- Strong written and verbal communication skills
- Strong attention to detail
- Ability to prioritize and handle multiple tasks as well as changing priorities
- Possess the ability to work in a team-oriented environment as well as independently
Certificates, Licenses, Registrations
- Crestron and AMX certifications are preferred
- CTS or CTS-D certification is preferred
- Crestron CTI-P301 Completed/Passed
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer and telephone keyboard, and talk or hear.The employee is often required to stand, walk, and reach with hands and arms.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The work environment is primarily in an office location or at a remote home office.
BENEFITS AND PERKS:
- Industry-leading healthcare coverage begins on your first day of employment. Includes medical, dental, vision, and prescription
- Savings and 401K Investments with company match
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Dependent Care Spending Account (DCA)
- 100% Company paid Life insurance
- 100% Company paid Short Term Disability
- Optional Long Term Disability
- Paid Time Off awarded at hire
- On-site gym, weight room, locker room
- Giving Programs
- Employee Tuition Reimbursement
- Opportunities to network and connect
- Lucrative Employee Referral program
- Delicious Free coffee and
- Warm Philly soft pretzels every Wednesday
Since 1999, Cenero has offered a range of Audio Visual solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design, fabrication, installation, and managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions.Our corporate revenue growth has averaged 30% year over year for the past 6 years. We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth.We have a new headquarters building in Malvern, PA, plus 4 other U.S. offices. (New York, Baltimore/Washington DC, Charlotte, and Dallas)
At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine's List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options.You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match.You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually.All of your benefits begin on Day One of employment.
Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
NO EMPLOYMENT AGENCIES. DIRECT CANDIDATES ONLY. HLH
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)