Director, Content and Communication Job at CommerceHub in Chicago

Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings, and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As Director of Content and Communications, you define and execute a comprehensive content strategy that fuels demand generation, public relations, and thought leadership. You are responsible for combining strategic vision with hands-on leadership to ensure impactful content and communications that align with business objectives and resonate with target audiences.

Responsibilities

• Evaluate existing assets and architect a content strategy that spans the marketing funnel, driving engagement across channels, including the website and social media.
• Oversee high-impact content creation, including whitepapers, blog posts, case studies, and executive communications, to drive pipeline growth and brand affinity.
• Align content with lead-generation efforts and go-to-market plans in collaboration with demand generation, product marketing, and sales teams.
• Incorporate SEO optimization into content strategies to ensure discoverability and drive traffic growth.
• Emphasize localization or personalization of content to cater to global or segmented audiences.
• Define and lead clear business-impact targets for content strategies.
• Monitor content performance across channels, leveraging content performance platforms (e.g., Marketo, Google Analytics) to optimize for engagement and effectiveness.
• Implement KPIs to measure content impact, engagement, and ROI.
• Drive thought leadership initiatives, including PR and media outreach, to amplify the company’s brand presence and position it as an industry innovator.
• Foster relationships with press, analysts, and influencers to deliver consistent, impactful storytelling.
• Proactively identify emerging industry trends to position the company as a forward-thinking leader.
• Oversee executive communications, including keynote speeches, thought leadership articles, and high-stakes presentations.
• Lead and mentor a team of content and communications professionals, fostering a culture of collaboration and innovation.
• Establish workflows to ensure the timely delivery of impactful content.
• Promote scalable content practices by leveraging templates and AI tools without compromising creativity.
• Demonstrate budget management experience to effectively oversee content production costs or PR/marketing budgets.
• Build strong relationships with internal and external stakeholders, including executives, clients, and partners.
• Maintain content governance to ensure consistency and high standards across the organization.
• Collaborate closely with customer success teams to create customer advocacy stories or case studies.

Qualifications

Minimum Qualifications

• 10+ years of marketing and communications experience, with at least 3 years in senior roles within high-growth SaaS or technology companies.
• Proven expertise in content strategy and creation, with a strong track record of developing materials that drive demand and align with marketing objectives.
• Exceptional storytelling and communication skills, including experience crafting executive-level presentations and thought leadership content.
• Demonstrated ability to collaborate cross-functionally with product, sales, and customer success teams.
• Familiarity with AI tools and automation platforms for scaling content production.
• Experience managing cross-functional global teams, especially for SaaS companies operating internationally.

Preferred Qualifications

• Bachelor’s degree in marketing, communications, journalism, or a related field; an MBA is a plus.
• Experience in agency settings or SaaS industries, with exposure to high-velocity and enterprise go-to-market motions.
• Knowledge of Account-Based Marketing (ABM) practices to align content with enterprise sales efforts.
• Experience with rebranding efforts, particularly during periods of transformation or expansion.

What it’s like to work at Rithum

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

Benefits

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1.
• A 6% 401(k) match.
• Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and a paid volunteer day.
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave.
• Accident, critical illness, and hospital indemnity insurance.
• Pet insurance.
• Legal assistance and identity theft insurance plans.
• Life insurance 2x salary.
• Access to the Calm app, MoveSpring, and Employee Assistance Program.
• Remote work stipend for internet, cell phone, office furniture and supplies.
• Culture and team-building activities.
• Tuition assistance.
• Career development opportunities.
• Charitable contribution match up to $250 per year.

Rithum is an equal opportunity employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

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