FASTSIGNS is hiring: Visual Communication Specialist/ Customer Service Represent

JOB DESCRIPTION

The Customer Service Representative(CSR) role is responsible for handling the day to day relationship with customers. The CSR is responsible for the full cycle:

* Capture the customer needs

* Advice on potential solutions

* Work with design & production so the product is manufactured according to the specifications

* Perform quality control checks

* Schedule installation, delivery or handoff the product to the customer

A successful CSR is a high energy individual that has a passion for helping customers, listens attentively, manages multiple projects at the same time without losing orientation to detail and quality, has great communication skills, is a team player, understands that a positive experience means we win a customer for life and is always striving to surpass customer's expectations.

The CSR also proactively utilize his/her network, obtain referrals and attract new clients through FASTSIGNS corporation sales and marketing resources.

RESPONSIBILITIES:

* Greet and welcome customers in person, via e-mail or over phone

* Listen attentively to the customers needs

* Apply consultative sales techniques to define best way to help the customer solve their problem

* Process estimates, document details about the orders and follow up with customers

* Interact with design and production to make sure the order is processed accurately

* Perform quality control

* Schedule installation, arrange delivery or notify customer that the order is ready for pickup

* Process customer payments and follow up if payments are delayed

* Interact with third party venders to source special products

* Help in the production area as needed

QUALIFICATIONS

* Strong verbal and written communication skills

* Proficient computer and internet skills including Microsoft Office suite; adobe suite experience a plus

* Comfortable engaging in sales conversation with customers

* Strong organizational and team collaborating skills

* Understanding of and experience in the arts and graphic industry preferred

* At least two years in retail or inside sales or equivalent experience is preferred

* High school diploma is preferred

BENEFITS

* Casual and creative work environment

* Performance Bonus

* Paid training

* Formal ongoing training program

* Formal on-the-job training program