Race Telecommunications LLC
Race Telecommunications LLC is hiring: Community Development Manager in South Sa
Race Telecommunications LLC, South San Francisco, CA, United States, 94083
Job Title: Community Development Manager
Classification: Full-Time, Exempt, At-Will
Reports to: Director of OSP
Department: Customer Support
Location: Hybrid: Within California
Location Status: Work will be performed onsite at our office or remotely by telecommuting up to 1 day per week. Employee will utilize personal phone or internet services to perform telecommuting without reimbursement. Occasional travel to and work from other Race offices or other off-site locations will be required.
Beware of scams that target job seekers. Race Communications will never provide a job offer without a comprehensive interview process (including in-person or secure video conferencing), request sensitive information through unsecure platforms such as email or text messaging, require candidates to pay fees, or pressure candidates to act without careful consideration. You can get more information about Race Communications at Race.com or contact our recruiting team directly.
About Us:
As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won't, serving over 30 communities across the state.
Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.
Summary:
The Community Development Manager is responsible for overseeing and managing the delivery of services to our customers, ensuring that all operations are carried out efficiently and meet the highest standards of quality and customer satisfaction. This role involves advocating for customers' needs, acting as the primary liaison between internal teams and end customers, managing critical incidents, and providing support to the Community Development team. The Community Development Manager also maintains accurate records, reports on order statuses, and utilizes technical tools to support service delivery processes. A strong commitment to safety, exceptional communication skills, and the ability to work collaboratively in a fast-paced, dynamic environment are essential for success in this position.
The Community Development Manager exercises significant independent judgement, problem solving, and discretion in the development and implementation of service delivery and customer support systems with minimal direct supervision. This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while effectively managing and motivating team members. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.
Qualifications and Experience:
Community Engagement and Stakeholder Management
All offers of employment are contingent until all pre-employment requirements are met. These requirements, which vary by position, may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment.
Background Check: Race Communications is a Fair Chance employer abiding by Federal and applicable state Fair Chance Act (s) for all applicants and additionally abides by the LA County Fair Chance Ordinance if you are applying for a position (is) associated with our Lancaster or Palmdale offices. Except as otherwise permissible under applicable laws, you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. Race will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
All new employees will participate in the mandatory 'Speedway to Success' (Speedway) orientation at one our offices. The duration of the Speedway program spans from 1-3 weeks, depending on the position. During Speedway the schedule will vary; you may not work full 8-hour days and there may be off days. For those working remotely, virtual attendance will depend on position requirements. Further details will be provided to you during the interview process, and before your start date.
Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation), with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sex stereotype, gender identity/gender expression and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation.
Reasonable accommodation(s) for qualified individuals with disabilities are available as part of the application and interview processes. If accommodations are needed during the application or interview process, or workplace accommodations are required after a job offer is made, please contact recruiting@race.com to initiate the interactive process.
Updated: 12/2024
Classification: Full-Time, Exempt, At-Will
Reports to: Director of OSP
Department: Customer Support
Location: Hybrid: Within California
Location Status: Work will be performed onsite at our office or remotely by telecommuting up to 1 day per week. Employee will utilize personal phone or internet services to perform telecommuting without reimbursement. Occasional travel to and work from other Race offices or other off-site locations will be required.
Beware of scams that target job seekers. Race Communications will never provide a job offer without a comprehensive interview process (including in-person or secure video conferencing), request sensitive information through unsecure platforms such as email or text messaging, require candidates to pay fees, or pressure candidates to act without careful consideration. You can get more information about Race Communications at Race.com or contact our recruiting team directly.
About Us:
As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won't, serving over 30 communities across the state.
Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.
Summary:
The Community Development Manager is responsible for overseeing and managing the delivery of services to our customers, ensuring that all operations are carried out efficiently and meet the highest standards of quality and customer satisfaction. This role involves advocating for customers' needs, acting as the primary liaison between internal teams and end customers, managing critical incidents, and providing support to the Community Development team. The Community Development Manager also maintains accurate records, reports on order statuses, and utilizes technical tools to support service delivery processes. A strong commitment to safety, exceptional communication skills, and the ability to work collaboratively in a fast-paced, dynamic environment are essential for success in this position.
The Community Development Manager exercises significant independent judgement, problem solving, and discretion in the development and implementation of service delivery and customer support systems with minimal direct supervision. This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while effectively managing and motivating team members. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.
Qualifications and Experience:
- Eligibility for US Employment without sponsorship
- Minimum of 18 years of age
- A valid driver's license, subject to successful verification through a DMV check, is mandatory
- Bachelor's degree (B.A./B.S.) in Community Development, Urban Planning, Public Administration, Social Work, Communications, or equivalent education and experience in a related field of study is preferred
- Minimum of five years of experience in community development, public relations, urban planning, project management, or a related field in the telecom industry preferred
- Minimum 3 years in a management role required
- Experience planning, managing, and executing community projects from concept to completion
- Ability to analyze demographic, economic, or social data to inform project decisions and identify community needs
- Demonstrated skills to mediate differences and handle community concerns tactfully
- Familiarity with regulatory requirements, local ordinances, and community development guidelines
- Mapping and data analysis skills can be advantageous, especially for roles focused on urban planning or economic development
- Experience working in cross-functional teams, ideally involving collaboration with local stakeholders, field teams, or external agencies
- The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
- Proficiency in Spanish Language desirable
- Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
- Functional use of common office equipment, computers, and office software
- Strong time management skills, with the ability to manage priorities and workflow
- Commitment to accuracy and high standards for quality of work
- Ability to work with all levels of team members and management
- Excellent problem resolution and customer service skills
- Ability to deal effectively with a diversity of individuals at all organizational levels
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- Excellent verbal and written communication skills
- Ability to work on complex projects with general direction and minimal guidance
- Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency
- Good judgement with the ability to make timely and sound decisions
- Highly resourceful team-player, with the ability to also be extremely effective independently
- Ability to effectively present information and respond to questions
Community Engagement and Stakeholder Management
- Serves as the primary liaison between the Race Communications and local communities, including homeowners' associations, municipalities, property managers, and business groups
- Builds and maintains relationships with local government officials, utility companies, and community organizations to foster collaboration and support for Race Communications projects
- Addresses community concerns, questions, and feedback about infrastructure projects, proactively managing public perception and handling complaints as they arise
- Organizes community outreach events, public meetings, and informational sessions to inform and educate residents about upcoming projects and service improvements
- Collaborates with internal teams such as Outside Plant (OSP), Field Operations, Engineering, and Permitting to ensure alignment on project goals and timelines
- Tracks project milestones, monitor progress, and communicate updates to both internal stakeholders and the community, managing expectations and resolving potential delays
- Anticipates potential challenges and proactively communicate solutions to the community, minimizing disruptions and maintaining goodwill
- Coordinates with field teams to support smooth execution of installations, upgrades, or maintenance projects within local communities
- Mediates any conflicts that arise between Race Communications and community members, property managers, or local government officials
- Quickly addresses issues related to service disruptions, property access, or construction impacts, ensuring Race maintains a positive reputation
- Provides troubleshooting support and escalation pathways for community concerns, working with technical teams to ensure prompt resolution
- Maintains thorough documentation of community interactions, permits, regulatory compliance, and project status
- Prepares reports for senior management on project progress, community feedback, and potential risks, including insights to inform future project planning
- Tracks and reports on metrics related to community engagement and project success, measuring the impact of community relations efforts
- Represents Race in a professional and positive manner, demonstrating commitment to community well-being and corporate social responsibility (CSR)
- Promotes the company's values and its commitment to enhancing connectivity and infrastructure in the communities served
- Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting
- Be available to participate in internal or external meetings, special functions, and professional development opportunities
- Cross-train and share knowledge with other team members
- Support routine tasks
- Maintain a professional appearance, hygiene, and demeanor
- Performs other related duties as assigned by management
- Follows OSP team procedures and guidelines, along with policies outlined in the Race Communications Employee Handbook
- Supports employees with OSP matters within multiple practices within the department in accordance with the organization's policies and applicable laws.
- Lead and motivate team members to achieve goals, set performance standards, and provide constructive feedback through regular evaluations
- Oversee the accurate and timely submission of timecards, ensuring compliance with payroll deadlines, while addressing discrepancies or issues
- Identify training needs and facilitate professional development to enhance team skills and performance
- Address conflicts and resolve interpersonal issues within the team, fostering a positive work environment
- Manage resources effectively, ensure the team has the necessary tools to succeed, and track progress towards clear, aligned objectives
- Ensure compliance with company policies, procedures, and regulatory requirements, while keeping communication open and transparent with team members
- Report team performance and project updates to upper management, making adjustments as needed to meet targets
- Managerial responsibilities include direct supervision of subordinates, along with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- 100% Employer-paid medical, dental, vision, and life for all our employees
- 401 (k) with 100% Employer-matched up to 4% of your annual income
- Generous paid time off including sick, vacation, holiday and birthday pay
- Free Race highspeed internet and phone service where available
All offers of employment are contingent until all pre-employment requirements are met. These requirements, which vary by position, may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment.
Background Check: Race Communications is a Fair Chance employer abiding by Federal and applicable state Fair Chance Act (s) for all applicants and additionally abides by the LA County Fair Chance Ordinance if you are applying for a position (is) associated with our Lancaster or Palmdale offices. Except as otherwise permissible under applicable laws, you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. Race will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
All new employees will participate in the mandatory 'Speedway to Success' (Speedway) orientation at one our offices. The duration of the Speedway program spans from 1-3 weeks, depending on the position. During Speedway the schedule will vary; you may not work full 8-hour days and there may be off days. For those working remotely, virtual attendance will depend on position requirements. Further details will be provided to you during the interview process, and before your start date.
Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation), with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sex stereotype, gender identity/gender expression and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation.
Reasonable accommodation(s) for qualified individuals with disabilities are available as part of the application and interview processes. If accommodations are needed during the application or interview process, or workplace accommodations are required after a job offer is made, please contact recruiting@race.com to initiate the interactive process.
Updated: 12/2024