Community Manager "Henry" Job at Central City Concern in Portland

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

Location: This position is for the Henry and Alder buildings with a majority of the time spent at Henry.

Schedule: Monday - Friday 8:00 am - 4:30 pm

Salary: $53,914 - $75K

SUMMARY:

The Community Manager's primary role is to ensure that the properties meet all ownership goals and objectives, to enforce Central City Concern's policies and procedures, and to adhere to Fair Housing and Landlord Tenant Laws at all times. A Community Manager is responsible for supervision of other property staff and vendors to provide outstanding customer service to the residents, maintain excellent curb appeal, provide well-timed and proactive property maintenance, safeguard the good financial health and stability of the property, confirm timely compliance with all government and property program requirements, and complete all required paperwork and reports on time

Essential Duties and Responsibilities:

• Represent CCC in a positive and professional manner at all times.
• Act as the company's primary coordinator to assure that the company's efforts fully meet and exceed property management obligations.
• Manage all property operations in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc.).
• Under the direction of the Portfolio Operations Manager, assist in the development of operating income/expense budgets and capital budgets that reflect the owner's objectives for operating the property, cash flow requirements and leasing strategy.
• Analyze and report monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables in a timely manner.
• Administer budgets, review and analyze operations, and recommend corrective actions needed to maximize efficiency, owner and resident satisfaction, and profitability to Portfolio Manager.
• Ensure that the property operates in compliance with the affordable program requirements applicable to the property.
• Complete resident income certifications and recertification in a timely and accurate manner to maintain compliance with program funding and regulatory agency requirements.
• Coordinate collection and documentation of all revenues following lease obligations of tenants and CCC's policies on accounts receivable.
• Follow confidentiality guidelines for all resident, property, owner, and CCC information at all times.
• Direct the day-to-day activities of other property staff. Develop, hire, discharge, evaluate performance, coach and discipline staff with direction from Portfolio Operations Manager and Corporate HR Department.
• Accurately record time worked; adhere to time keeping guidelines including approving site staff time records on a daily basis.
• Administer leasing efforts, including reviewing tenant billings, analyzing lease clauses, and preparing vacancy reports, enforcing tenant compliance, and performing landlord obligations.
• Identify leasing prospects and occasionally respond to routine leasing inquiries.
• Collect delinquent accounts according to legal guidelines and communicate with accounting department to ensure accuracy of rent roll and accounts receivable.
• Work with Portfolio Manager to identify, engage and supervise property vendors.
• Facilitate regular meetings between Resident Services, community partners, and building staff
• Establish and maintain collaborative working relationships between departments and with coworkers. Prepare and lead all site staff meetings, including monthly safety meetings, and document meeting minutes to submit to the corporate office.
• Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations.
• Function as part of a team providing supportive housing and report to various job sites as directed by supervisor.
• Ability to work as a team member and to establish priorities; ability to display a non-judgmental attitude, and willingness to learn new skills.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Perform other duties as assigned by the Portfolio Operations Manager.

SKILLS AND ABILITIES:

• Ability to independently take a leadership role, plan, and direct the work of others. Ability to use good judgment in completing and delegating the work required to meet overall objectives within specified time and budget.
• Sufficient organizational skills to develop and maintain files and process reports.
• Ability to express thoughts, perceptions, and ideas clearly and concisely, orally and in writing.
• Ability to effectively communicate and interact with a wide variety of people including the general public, merchants, housing authorities, law enforcement personnel, building tenants, program participants and co-workers.
• Ability to consistently multi-task and perform in a complex and challenging environment and to meet deadlines with minimal supervision.
• Practical experience with Fair Housing regulations, Low-Income Housing Tax Credit programs and various subsidy programs.
• Ability to identify and analyze problems and opportunities; establish priorities, and efficiently allocate resources.
• Ability to maintain accurate records and efficiently complete required paperwork
• Excellent computer skills in word processing, spreadsheet and database applications.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent.
• Three years' experience in property management, knowledge of financial & project management concepts, and some lead or supervisory experience.
• Working knowledge of landlord tenant law.
• Strong mathematical skills and basic understanding of property budgets and financial accounting
• Experience in community development and working in multi-cultural organizations and communities is a significant plus.
• Demonstrated knowledge of mental health diagnosis and chemical dependency desirable.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Workplace Ace of 1988.An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Will be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.
• Must pass a pre-employment drug screen and background check.
• Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, operate mechanical equipment, and climb stairs, with reasonable or no accommodation.
• Ability to travel between properties frequently and quickly, to climb stairs, and walk through multiple units per day.
• Valid driver's license preferred. If required to drive, must pass a DMV background check, and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. If required to drive, must pass an initial driver's training within 60 days of being an approved driver and continued recertification training.
• Must adhere to agency non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations and treat everyone with respect and dignity.

PREFERRED QUALIFICATIONS:

• Knowledge and/or experience with Low-Income Housing Tax Credit (LIHTC)

Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees:

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 paid Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.