LIHTC Community Manager Job at Venture Communities in Hamilton

Company Overview: Venture (Venture Real Estate Co. & Venture Communities) is a boutique private equity real estate investment and management firm with a sterling track record. Venture partners with investors to acquire legacy-building multifamily real estate assets with significant upside potential.

Venture was founded in March 2013 and is headquartered in Cincinnati, Ohio. Since inception, Venture has acquired more than 2400 units and has conducted more than $400 million dollars in transactions.

Focused primarily on value-add, B-class, 100+ unit communities, Venture has grown organically with the support of more than 500 investors. Venture manages each of its assets with its own in-house property management firm, Venture Communities, which has recently been named a National Apartment Association Top Employer for 2023.

Venture has built its portfolio by investing in linear, reliable submarkets like its home market, Cincinnati, Ohio. VREC is also targeting similar submarkets in the Midwest to further expand its footprint, including Columbus, Indianapolis, and Louisville. Venture’s goal is to add 500 units per year to its portfolio with an eventual target of 5,000 units under management.

Websites: https://www.vrec.com/ https://www.venturecommunities.com/careers

Position Summary:

The LITHC Community Manager will be responsible for the overall operations for an assigned building or building(s), including customer service, building maintenance, expense management and contract administration. The Manager must ensure that their assigned property is maintained and operated to ensure the highest possible level of customer satisfaction and retention while meeting the operational and financial goals.

Key Duties & Responsibilities:

· Supervises the repair, maintenance, and operation of assigned properties, utilizing the services of employees or contractors. Regularly inspects properties to ensure that buildings are in good operating order and appearance.

· Prepares bid proposals for all outside service contracts per Policies and Procedures. Awards contracts with approval of supervisor. Supervises and evaluates all outside contractors for performance per specifications. Accepts responsibility for accounts payable from purchase orders through coding and approval for payment.

· Creates operating budget for fiscal year which, when approved, shall constitute fiscal plan for property.

· Prepares written, detailed management plan, reflecting the approved budget expenses and detailing building standard services to be provided and non-standard services to be offered.

· Prepares cash flow operating projections for full or partial fiscal year.

· Implement cost-saving and revenue increasing initiatives.

· Prepares written reports on the physical status of the buildings with recommendations for repairs or replacements. Prepares financial reports and variance reports as required. Understanding of cash flow at properties and reasons for variances is critical.

· Reconciles weekly all invoicing by coding properly and forwarding to accounting. On a monthly basis, reports to senior management on all financial accounting explaining any variances in their portfolio.

· Reviews rent roll and sales reports monthly noting differences and communicating with tenants concerning compliance in reporting sales.

· On a 24-hour basis, responds as necessary to any building emergencies that cannot be handled by the maintenance supervisor. To respond to emergencies, the Community Manager always carries a cell phone. Take necessary steps to safeguard or minimize damage to property.

· Provides lease administration per Policies and Procedures. Reviews all initial lease abstracts and monitors billing of rents and operating expenses, rent escalations, and above-standard services and utilities.

· Executes Tenant Retention Program. Records all contacts. Encourages by word and deed a positive customer service attitude for all staff members, emphasizing the importance of tenant satisfaction and retention.

· Performs evictions and works with Collections Department and Legal Department on tenant or property issues. Attending court as necessary representing the owner concerning property issues

· Supervises security functions for protection of property in accordance with Policies and Procedures. Supervises fire and life safety annual inspections per Policies and Procedures

· Accepts responsibility for administration of the risk management program. Responsible for obtaining and maintaining valid Certificates of Insurance as required from tenants and contractors.

· Seeks to identify process improvements including technology applications for operation of properties or other property management functions. Recommends changes and additions to Policies and Procedures

· Other duties as assigned.

Competencies:

· Teamwork and Cooperation: Readily shares information, knowledge, and personal strengths. Seeks to understand and build on differing perspectives of others to enhance team efficiency and quality outcomes.

· Decision Making: Makes and takes responsibility for and demonstrates commitment to appropriate decisions in a timely manner. Ensures that decisions are made based on policies, rules and organizational directives and solves the emerging problems.

· Communication Proficiency: Organizes and expresses ideas clearly. Uses appropriate and efficient methods for conveying information. Provides timely, accurate information so that others can make appropriate decisions.

· Business Acumen: Keenness and quickness in understanding and dealing with a business situation (risks and opportunities) in a manner that is likely to lead to a good outcome.

· Customer/Client Focus: Ability to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers.

· Financial Management: Safeguard and uses financial resources effectively and economically by ensuring decisions and operations are implemented in compliance with applicable laws, policies, standards, and regulations.

· Sales/Leasing Proficiency: Demonstrate the ability to overcome prospect objections, disseminate property knowledge and create a welcoming environment conducive to maintaining high levels of occupancy. Effectively leases available units and/or renews lease agreements with current residents to further property goals.

Work Environment:

· Ability to work flexible hours and days. - Required

· Management Office

· Extreme heat or cold

· Noise level which may, at times, require normal hearing protection in the form of ear plugs.

Physical Demands:

· Valid driver’s license and reliable transportation

· Ability to visit properties, maintenance staff and tenants.

· Ability to inspect exterior and interior of properties, including mechanical rooms, roofs, and stairwells.

Required Education and Experience:

· Four-year degree – Strongly preferred

· LITHC Certificate – Strongly preferred

· COS - Required

· Three to five years property management experience - Required

· Yardi and/or AppFolio management software experience - Preferred