Senior Community Manager Job at Culture Amp in San Francisco

Join us on our mission to make a better world of work.

Culture Amp revolutionizes how over 25 million employees across 4,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain talent via cutting-edge research, powerful technology, and the largest employee dataset in the world. The most innovative companies across the globe, such as Salesforce, Unilever, PwC, KIND, SoulCycle, and BigCommerce depend on Culture Amp every day.

Culture Amp is backed by 10 years of innovation, leading capital venture funds, and offices in the U.S, U.K, and Australia. Culture Amp is recognized as one of the world’s top private cloud companies by Forbes and one of the most innovative workplace companies by Fast Company.

Learn more about how Culture Amp can help you create a better world of work at cultureamp.com.

How you can help make a better world of work

We are open to candidates within a commutable distance to San Francisco, CA.

Senior Community Manager

We are looking for a community builder who is passionate about leading the next phase of the Culture First Community and driving our mission to create a better world of work. You should be a brand advocate, with a focus on growing our thought leadership-led community, driving connections, and creating a container for collaboration. This individual will be responsible for leading our digital community strategy and experience. Our mission is to create stunning world-class programs and content that inspires our community to put culture first. They will manage multiple channels - bringing together the largest community of people and culture leaders in the world to learn, grow and take action.

We’re searching for a versatile and hands-on senior community manager to join our team to focus on curating our digital forums and creating a collaborative environment for our members to feel supported. We’re searching for an organized, creative, and energetic individual to lead breathtaking experiences that build on the culture first reputation established over the last 3 years. The ideal candidate has prior experience in leading and growing a global community - understanding the strong need for locally relevant content and activations.

This is an opportunity for an experienced community manager to take the culture-first community to new highs, be the voice of our virtual community, and be part of a fast-growing Marketing team. This role will also help lay the foundation for our next generation global, scalable, B2B Community platform including engagement in platform selection, building, migration, launch, and growth.

You will:

• Develop and implement a digital and social strategy designed to engage, develop and grow our Culture First community - oriented around thought leadership and our mission.
• Partner with the team to craft and implement an overarching community strategy - aligning our digital strategy alongside our virtual and in-person Chapter events.
• Collaborate with internal stakeholders (including regional marketing, content, people scientists, sales, etc.) to help shape and align the strategy to the wider ecosystem.
• Help recruit, curate, and serve as the point person for the different forums and identify content to create thought-provoking, engaging, and inspiring experiences.
• Work with the content, design, and web properties to develop community playbooks and initiatives to grow membership and enhance the community experience.
• Research platforms and other technology solutions to enhance the experience for our community and improve engagement.
• Ability to connect the dots between community and wider marketing initiatives - understand the power of community in supporting the marketing funnel.
• Develop and execute data collection strategies and processes to ensure desired analytics are tracked, recorded, and leveraged for future programs.
• Take ownership of managing our community team budget, ensuring strategic allocation of resources for the growth, engagement, and seamless operation of our Culture First community.

You have:

• 4+ years leading community initiatives.
• Experience with design, content and communications relevant to multiple regions.
• Excellent communication skills and ability to thrive in a fast-paced environment and comfort working with multiple levels (including senior leadership).
• Ability to work cross-functionally to collaborate and build alignment.
• Ability to streamline and operationalize scalable and repeatable processes.
• Insatiable curiosity and growth mindset; appetite to take calculated risks and push boundaries. You're a champion of innovation.
• Detail-oriented with an ability to juggle multiple projects with competing priorities.

You are:

• Comfortable working with multiple platforms and BI tools.
• Familiar with B2B SaaS marketing.
• Proficient in project management and collaboration tools like Google Drive, Asana, Slack, Trello, Confluence.

We live and breathe our values and we are so proud of the Culture we have built.

We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

We ensure you have the tools you need to thrive both in and out of work.

• MacBooks for you to do your best work.
• Share Options - it’s important to us that everyone is an owner and can share in our success.
• Excellent parental leave and in work support programme, - for those families to be.
• Flexible working schedule - where we can, let’s make work, work for you.
• Fun and inclusive digital, and (in the future) in-person events.

Most importantly, an opportunity to really make a difference in people’s lives.

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!

#LI-REMOTE

#J-18808-Ljbffr