Multifamily - Assistant Community Manager Job at Elandis Services in Daytona Bea

The Assistant Community Manager, under the direction of the Community Manager, will conduct all business in accordance with the company handbook, standard operating procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to the multifamily industry.   The Assistant Community Manager is responsible for providing excellent customer service and will assist the Community Manager with coordinating all aspects of apartment community operations.  The Assistant Community Manager will assume any delegated responsibilities in the absence of the Community Manager.

AREAS OF RESPONSIBILITY TO INCLUDE (but not limited to): Financial

•   Maintain budgeted delinquency, reviewing the A/R daily and submit on a timely basis any requested reports.

•   Ensure that all rents and late fees/check charges are collected, posted and deposited daily.

•   Submit past resident balances to collection agency monthly.

•   Assist Service Manager and Community Manager with purchase order input and invoice processing as requested.

•   Perform evictions, utility cut-offs, and manage collections for delinquency.

Marketing / Leasing

•   Work as a team with Community Manager and Leasing Consultant to ensure community is rented to budgeted occupancy or higher.

•      Shop competition and be aware of local market conditions and trends.  Contribute ideas to Community Manger for marketing community and improving resident satisfaction.

•   Welcome prospective residents to the community and give a community tour when Leasing Consultant is not available.

•   Answer incoming phone calls and handle each call appropriately.  Transfer calls to Community Manager when appropriate.

•   Assist in review of all online and print advertising. Post Craigslist ads when Leasing Consultant is not available.

•   Must be knowledgeable of all phases of leasing and resident retention.

Administrative

•      Accept service requests from residents and forward to service team for prompt processing.  Conduct follow up with residents when service request is completed.

•   Document conversations and activity dealing with prospective residents and residents in lease file and operating system.

•   Execute lease contracts and process move-ins, renewals, notice-to-vacates, and move-outs in operating system.

•   Process deposit accounting and corresponding reports.

•   Ensure office is open on schedule, confirm condition of the office and model apartments are to company standards.

•   Maintains records on all aspects of management activity on a daily, weekly, and monthly basis.  Submits required reports to Community

Manager on time based on request.

Resident Relations

•   Maintain positive customer service attitude.

•   Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.

•   Execute resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).

•   Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).

•      Physically inspect community when on grounds, pick up litter and reports any service needs to the service team.  Inspect move-outs and vacancies when requested.

Community Engagement

•   Participate in weekly/daily office staff schedules, assignments and meetings.

•   Assist with community inspections ensuring the community’s curb appeal is consistent with company policies.

•   Provide support to Community Manager and staff to encourage team work, lead as an example in creating a harmonious environment.

•   Represent the company in a professional manner at all the times.

Safety

•   Learn and ensure compliance with all company, local, state, and federal safety rules.

•   Ensure that unsafe conditions are reported to the Community Manager in a timely manner.

•   Follow a “safety first” principle.

•      Assist in executing proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).

General

•   Perform any additional duties or tasks as assigned by supervisor or senior management.

Requirements

•   Minimum 1 year of previous experience with residential property management

•      Knowledge of Multi-Family Operating Systems, multiple PC software packages such as Microsoft Office and familiarity with Internet & Windows

•   Strong organizational, communication (written/oral), and interpersonal skills

•   Ability to change priorities, meet deadlines, work independently, and follow through on assignments

•   Deliver high-level customer service skills for interaction with residents, vendors, and co-workers

•      Demonstrate ability to be very detail-oriented, able to handle multiple projects at any given time, be extremely professional and customer service oriented

•   Able to work full-time, 40 hours, with possibility of overtime requirement

Benefits

•   Medical benefits include health insurance, dental insurance, and vision insurance paid by the company

•   Basic Life Insurance, Short-Term, and Long-Term Disability Plan paid by the company

•   401K availability with company match

•   Personal Time Off (PTO), and paid holidays

EOE/DFWP Elandis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.