Portfolio Role: Community Manager Job at BITKRAFT Ventures in Los Angeles

We are a (deliberately) under-the-radar game studio with some unusual and exciting audience opportunities. We are a "people first" company, which affects every decision we make - from who we hire, to how we treat each other, to how we view and serve our players. We're committed to an A+ creative culture where every member of the team can find personal fulfillment in the incomparable art of making video games.

THE ROLE:
We're looking for a passionate Community Manager to join our team! This role is crucial in maintaining a direct line of communication between our players and our development team. As the Community Manager, you'll foster relationships with our players, monitor and report on player sentiment, and help shape the future of our live service game. The ideal candidate is an outgoing, organized individual who thrives in a collaborative and fast-paced environment. You're empathetic, detail-oriented, and capable of managing various community channels with an authentic and engaging voice.

IN THIS ROLE, YOU WILL

• Be the face and voice of our game across social media platforms, forums, and other community spaces.
• Develop and execute community engagement strategies that foster positive player relationships and encourage player feedback.
• Respond to player inquiries and concerns in a timely, empathetic, and professional manner.
• Coordinate and host live events, streams, playtests and other interactive experiences for the community.
• Manage social media campaigns, keeping the community informed and engaged with updates, patches, and events.
• Collaborate closely with the development team to relay player feedback and sentiment, helping shape the player experience.
• Monitor online conversations and trends to identify community concerns and potential areas for improvement.
• Create and maintain a content calendar for community-related initiatives, including announcements, blogs, videos, and events.
• Develop, grow, and moderate official community channels to ensure a safe and welcoming environment.
• Track and report on key community metrics and sentiment, providing actionable insights to the team.
• Foster relationships with influencers, streamers, and other content creators to grow the game's visibility.
• Engage with players in creative ways to celebrate community achievements, build loyalty, and drive participation.

EXPERIENCE AND SKILLS

• 5+ years of experience in community management, preferably in the gaming industry.
• Proven track record of growing and managing a vibrant community for a live service or competitive multiplayer game.
• Excellent verbal and written communication skills, with the ability to authentically engage with diverse audiences.
• Strong organizational skills and the ability to manage multiple social platforms and community channels.
• Experience with social media management tools such as Hootsuite, Sprout Social, or equivalent.
• Passion for gaming and deep understanding of gaming communities and player behavior.
• Ability to analyze community sentiment and transform feedback into actionable insights.
• Experience working cross-functionally with marketing, PR, and development teams.

PLUSES

• Experience as a User Researcher
• Experience as a Data Analyst
• Experience working on competitive shooter or hero shooter games.
• Familiarity with Discord, Reddit, Steam, and other gaming community platforms.
• Content creation skills such as video editing, graphic design, or streaming experience.
• Prior experience with live events or eSports community management.
• Familiarity with moderating remote multiplayer playtesting sessions.
• Understanding of influencer marketing and building relationships with streamers and content creators.

WHY WORK WITH US?
• We have a fun, working prototype and some unique marketing levers in our back pocket.
• We are genuine - and we want you to be yourself and seek to foster an inclusive environment with us.
• We embrace diversity and desire to build a team of open-minded individuals with different perspectives.
• We have a sense of humor and while we take the work seriously, we take ourselves less so.
• You'll be hard-pressed to find a happier group of people to work alongside.
• More about the project can be explained under NDA!