Community Manager, Social Media Job at Daniel J Edelman Holdings in San Francisc

Assembly Media, Inc. is looking for a community manager to join as a core member of the Assembly team. This person will be responsible for supporting social media programs on behalf of Microsoft.

As a community manager, you will be the brand’s eyes and ears on social and will partner closely with internal and client teams in content ideation and copywriting. You will bring social-first thinking to a team of account and client teams to develop, manage, and post approved social content, proactively flag opportunities for engagement, and provide recommendations based on what the community is saying.

To be successful in this role, you will have solid social writing, editing and publishing skills with an appreciation for how social media impacts the overall customer experience. You will be flexible and agile and will be able to work collaboratively with all internal and client teams to ensure that the brand’s communication objectives and strategies are met.

• Engage with audiences across social platforms, from LinkedIn to TikTok, including publishing of content and interactions
• Exemplify the brand voice and tone in all community interactions
• Craft copy and support asset development for social posts, considering inclusive language, images, and headlines across LinkedIn, TikTok, Instagram, Threads and Facebook
• Maintain workflows and processes for community management and escalations, including directly with clients
• Work with the internal and client teams on brainstorms and quick-turn social moments
• Exhibit strong cultural competency and the ability to identify trends and opportunities
• Manage and organize content and assets as needed within platforms or tools such as Sprinklr, Khoros or Hootsuite
• Proactively flag opportunities for the brand and escalate issues as needed in a timely manner
• Work with analytics to provide learnings and recommendations based on current trends in the community and industry

• A minimum of 1-2 years of work experience in digital, community management, or social media related efforts
• Solid grasp of core social media platforms (LinkedIn, TikTok, Facebook, Instagram, Threads, X, etc.) and how they are used

• Passion for social media, from both a branding and cultural perspective, and an understanding of content best practices across social channels
• Experience managing social media for executives
• Hands-on experience with tools such as Khoros, Sprinklr, Hootsuite
• Great writing skills
• Strong attention to detail and the ability to adapt to new conditions, assignments, and deadlines in a dynamic, social-first environment
• Excellent organizational skills
• Microsoft and social event experience a plus

Salary: $48,000 - $67,000 a year

An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.

Assembly is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.