NDM Hospitality Services is hiring: CHANNEL CONTENT COORDINATOR in Kissimmee

Company Overview

NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services, and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world-class resort.

JOB TITLE: CHANNEL CONTENT COORDINATOR

JOB SUMMARY: Channel Content coordinators oversee new OTA partner onboarding operations with particular emphasis on the Orlando area properties. A key member of the Revenue Management Department specializing in creating listing content, building listings, photography, customer service reviews and other marketing activities.

ESSENTIAL RESPONSIBILITIES

• Systems implementation of new properties including PMS, OTAs, booking engine, and all prominent website details.
• Maintain data throughout systems, ensure accuracy and consistency between all platforms.
• Build out new property details listings for completion, content, consistency, and accuracy of information
• Assisting with the marketing of rental inventory on OTAs, listing sites, metasearch engines, and more (ex. Booking.com, Airbnb, etc.)
• Assistance with external associates such as, rent ready team, owner ambassadors and channel reservations coordinators
• Monitor and respond, in writing, to online reviews in an extremely timely and professional manner.
• Coordinate with Marketing team to photograph rental inventory and upload content to property management software and 3rd party travel sites
• Resolve customer issues arising from engagement, complaints, and comments, to provide complete and timely resolution to achieve customer brand loyalty.

REQUIREMENTS

• Should be self-driven, responsible, and accountable, with a positive outlook and a team-player
• Must have excellent organizational and people skills, be detail oriented and proficient in both written and oral communication
• Must be proficient in Property Management Systems, MS Office, specifically Excel and Word
• Strong systems and hospitality knowledge
• Attention to detail
• Ability to pick up computer systems quickly and proficiently
• Understanding of hotel operations and can associate with their needs through the revenue department
• Ability to work well under deadline pressure
• Ability to quickly adapt to a constantly changing market
• Ability to quickly adapt to a constantly changing market
• Six months plus resort or hotel experience is required

PREFERRED

• Independent hotel background is preferred.
• Completion of AA is preferred.

Our Benefits:

• Health, Dental, Vision, Free Life Insurance
• 401k Plan Available
• Discounted Hotel rooms
• Discount in F&B outlets
• Development opportunities
• Employee appreciation events
• Recognition and Rewards Program
• And Many more!

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Great Perks and Benefits - Work with a "Win from within company"