SWIVEL
SWIVEL is hiring: Technical Content Writer in San Antonio
SWIVEL, San Antonio, TX, United States, 78208
SWIVEL is seeking a talented technical writer to create clear and concise documentation for payment products and solutions, ensuring seamless communication between technical and non-technical stakeholders.
Why you'll love this role:
You will play a key role in making complex payment solutions accessible to a diverse audience. Your work will directly contribute to improving user experiences and helping businesses better understand our cutting-edge payment products. You'll collaborate with a team of passionate professionals in a dynamic and fast-paced environment. Opportunities for growth and advancement in a rapidly evolving industry.
Essential duties include the following:
Serious candidates will possess the minimum qualifications:
SWIVEL offers*:
*Based upon employee eligibility
Additional Information:
SWIVEL is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWIVEL does not hire tobacco users as allowed by law.
To learn more about SWIVEL, visit our website at https://www.getswivel.io/. If interested, please click the appropriate apply button.
Why you'll love this role:
You will play a key role in making complex payment solutions accessible to a diverse audience. Your work will directly contribute to improving user experiences and helping businesses better understand our cutting-edge payment products. You'll collaborate with a team of passionate professionals in a dynamic and fast-paced environment. Opportunities for growth and advancement in a rapidly evolving industry.
Essential duties include the following:
- Documents and collaborates with product managers, support specialists, trainers, and engineers to produce high-quality technical documentation for our products and services. This could include user guides, technical API documentation, FAQs, system manuals, technical specifications, training materials, and more.
- Collaborates with cross-functional teams, including engineering, product, support, marketing, external partners and other subject matter experts to gather information, understand functionalities required to author high quality documentation that is consistent and accurate.
- Edits, clarifies, and proofreads documents written by others, and coach non-writers on ways to improve their writing skills.
- Performs ongoing updates to existing documentation to ensure they remain accurate and relevant.
- Standardizes and codifies existing documentation.
- Creates quick reference guides.
- Works with managers across multiple business units to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage.
- Plans, designs, writes, and publishes technical documentation including critical customer user journeys, concepts, how-to guides, and API reference documentation for enterprise customers.
- Advocates for developer-friendly APIs by suggesting improvements in API naming, versioning, error handling, and response formats
- Prepares, reviews, revises, and maintains technical documents, including software and systems engineering, system operations, testing, and user documentation.
- Writes and edits technical documentation for all project hardware and software, including installation, configuration, and how-to documentation.
- Creates code documentation for software; produce implementation guides and end-user guides for capabilities.
- Keeps the API documentation up to date with the latest API releases, changes, and improvements.
Serious candidates will possess the minimum qualifications:
- Five to seven (5-7) years of experience in technical writing, ideally within the financial/payments sector.
- Proven ability to understand and explain complex technical concepts concisely
- Exceptional writing, proofreading, and editing skills, e.g., with release notes or API documentation
- Strong research skills, able to quickly grasp new concepts and technologies
- Ability to manage multiple tasks and projects simultaneously in a fast-paced, collaborative environment
- Experience with content management systems (CMS) such as DITA, Adobe Experience Manager, MadCap Flare, Office Suite, etc.
- Experience with markdown and markup languages such as DITA, HTML, XML, CSS
- Experience using tech stacks like Javascript, C#, Python, MongoDB, SQL Server, CDC, AWS, and Kafka
- Strong conversational knowledge of technology principles, including APIs, Developer Portals, OpenAPI/Swagger, SDKs, authentication, programming languages and version control.
- Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
- Good interpersonal and communication skills with ability to handle constructive criticism and feedback
- A self-starter who can work independently, but also collaborate effectively with teams in an agile setting
- Extensive experience standardizing SOP's.
SWIVEL offers*:
- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Leadership Academy and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
*Based upon employee eligibility
Additional Information:
SWIVEL is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWIVEL does not hire tobacco users as allowed by law.
To learn more about SWIVEL, visit our website at https://www.getswivel.io/. If interested, please click the appropriate apply button.