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Apollo ITS

Apollo ITS is hiring: It Trainer/Content Developer in Tate

Apollo ITS, Tate, GA, United States, 30177

Title: It Trainer/Content Developer
Location: Atlanta, GA (Hybrid)
Duration: 12+ Months
Type: Contract

Job Description:
Job Summary:
  • The Georgia Department of Transportation (GDOT) is seeking a candidate who can travel to District and Area Office locations in District 1 (Gainesville), District 2 (Tennille, GA), District 3 (Thomaston GA), and/or District 6 (Cartersville) to conduct on-premise classes several times a month and conduct classes remotely online through Microsoft Teams.
  • Details on District locations can be found here: https://www.dot.ga.gov/GDOT/Pages/GDOTDistricts.aspx
  • The job will be to deliver IT training to GDOT staff (adult learners) on custom GDOT IT developed and Commercial-Off-The-Shelf (COTS) applications.
  • GDOT will train the candidate in these products.
  • Candidate will deliver training for desktop, web, and mobile applications. Candidate will work with GDOT users to identify training needs, courses, and content.
  • Candidate will publish training schedules/course offerings within GDOT Learning Management System (Oracle/Workday), administer learner enrollments/testing/completions, assign grades/scoring or awarding of certifications.
  • Candidate will send and review training surveys to obtain feedback to improve training delivery and GDOT IT products.
  • Candidate will collaborate/develop relationships with GDOT business units to increase class enrollments and address technical needs.
  • Candidate will also facilitate vendor or contractor delivered training.
  • The candidate will develop/update/maintain IT training content.
  • They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. Candidate will engage technical staff to develop training content.
  • GDOT highly desires a candidate who can develop training content using Microsoft Word, Microsoft PowerPoint, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline.
  • Candidate will complete recordkeeping for tracking time/activities, timecards, performance indicators, and ensure submitted data is accurate.
  • Candidate will be working as a team member within the IT organization of GDOT and report to a Team Leader/Supervisor.
  • The IT Training Team is composed of IT Trainers, Instructional Designers and a Team Leader.
  • The team delivers training statewide on ~40 applications.
  • Training courses cover a variety of transportation topics such as contract administration, material testing, construction inspections, asset management/maintenance, and emergency operations.

Core Competencies:
  • Training: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.
  • Content Development: Produces high quality training content quickly with minimal rework. Communication: Routinely and effectively communicates with GDOT learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc. Teamwork and Cooperation: Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a "can-do" or "team player" attitude.
  • Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).
  • Customer Service: Provides helpful, courteous, responsive, and knowledgeable service.
  • Ensures customer IT needs/issues get routed to appropriate support staff/IT management.
  • Demonstrates patience and empathy with learners.
  • Honors commitments and provides follow-up/follow-through.
  • Provides learning opportunities to meet GDOT business needs, offer the complete course catalog, and schedule classes equitably across Districts.
  • Results Orientation: Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrollments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving GDOT IT goals/objectives.
  • Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.
  • Travel: Able and flexible in travelling to conduct scheduled on-site training.
  • Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management.
  • Keeps Team Lead fully informed of work schedule, technical issues/risks, or anytravel or accommodation concerns.
  • Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks. Learns and maintains

Responsibilities:
  • knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
  • Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
  • Ensures training environments and data are ready prior to training classes.
  • Conducts virtual classroom training, on-site classroom, and webinars/user group sessions. Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
  • Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
  • Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
  • Provides an engaging, interactive, and positive learning experience to learners.
  • Maintains professionalism and order within the classroom to complete course objectives.
  • Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS.
  • Sends out surveys.
  • Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
  • Ensures travel expenses, taxes, and forms are correct on billing statements, etc.
  • Submits expense reports through appropriate systems and within expected timeframes.
  • Complies with travel policies and reimbursement procedures.
  • Reviews and updates training materials and documentation.
  • Produces effective training content suitable to course audience.
  • Publishes course materials as needed.
  • Participates in IT projects.
  • Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.
  • Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.
  • Work Terms and Conditions: Local candidates only 8 Hour workdays on a fixed schedule (i.e. not a flex-schedule), starting no earlier than 8:00AM Eastern Time, Monday - Friday, 40 hours per week. GDOT has NOT specified a number of days onsite vs remote.
  • However, local candidates able to come in office will be preferred over out of state candidates (i.e. remote worker).
  • GDOT prefers candidates who can demonstrate they have the capability to work a hybrid work schedule which is a combination of remote and in[1]office work.
  • Candidate capacity (i.e. days they could come into the office) to work a hybrid work schedule will be discussed during interviews.
  • The candidate will follow all applicable State of Georgia and GDOT policies, procedures, standards, guidelines, and accepted best practices.
  • The position end date is set for the end of the GDOT Fiscal Year.
  • GDOT may exercise the option to renew contracts in one-year increments.
  • Several successful consultants have continued working for several years with contract extensions. However, GDOT is under no obligation to extend contracts and may terminate employment at any time.
  • When teleworking or working remotely, consultant must have suitable internet connection and environment to comply with GDOT telework policies.
  • GDOT will reimburse authorized travel expense lodging and meals. GDOT will reimburse authorized travel use of a personal vehicle.
  • Any travel expenses to start work or relocate to Georgia or will not be reimbursed.
  • All travel expense reimbursement shall be in accordance with State Accounting Office Travel Policy: The Department has 13 holidays.
  • Candidates are not allowed to work nor make up any time for those holiday weeks without management's approval.
  • Candidates are not to take extended leave during their first year of service (e.g. greater than 1 week).
  • A GDOT cell phone and laptop will be provided.
  • All state equipment shall be used in accordance with State and Georgia DOT policies/procedures. Candidate should be able to maintain a personal credit card for any expenses.
  • Georgia DOT will not provide advance payment on expenses and will only reimburse authorized expenses. Candidate should maintain a valid driver license be capable of driving/operating a Required/Desired Skills Candidate should maintain a valid driver license, be capable of driving/operating a car, and be able to use personal car for travel. GDOT will not provide a vehicle or other transportation for work related travel.
  • Candidate should be able to stand, stoop, kneel, lift, etc. to setup training rooms, transport course materials.
  • GDOT does not provide free parking. All routine commuting expenses are the responsibility of the candidate.
  • Authorized travel expenses will be approved.

Required Skills
  • Microsoft Office and Office 365 applications
  • BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience
  • Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support.
  • Excellent verbal and written English language communication, presentation, and teaching skills
  • Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes
  • Work experience in developing role-based end user training content for IT applications/systems
  • Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts
  • Adobe Captivate
  • TechSmith Camtasia
  • Articulate 360/Storyline
  • Microsoft Teams
  • Work experience with maintaining training records within an LMS
  • Oracle LMS/Workday LMS
  • Familiarity with ServiceNow