Bilingual Content Designer (9976/1053) Job at DataSF in San Francisco

Apply using SmartRecruiters, the City and County of San Francisco's application portal. Appointment Type : Temporary Exempt (TEX), this is an as-needed position that is limited to 1,040 hours per fiscal year. This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The San Francisco Digital Services (SFDS) Team is transforming how residents interact with the City, by building services designed around the people that use them. The team improves the public’s experience with the city by delivering high-quality, accessible experiences for the website, in-person experiences and for the city employees supporting these services. SFDS is composed of product managers, designers, developers, and content strategists. As a member of this team, you would be part of a new and growing movement, with an opportunity to shape the City’s approach to technology. Our Values We are committed to equity in our hiring, team culture, and product outcomes and to fostering an inclusive work environment. We are building a team that reflects a diverse set of lived experiences and identities. This effort includes considering qualified candidates across a spectrum of races, colors, religions, genders, gender identities, sexual orientations, national origins, genetics, disabilities, ages, or veteran status. If you’re looking for a team where you can make an impact and improve the lives of all San Francisco residents, then we want to hear from you. We’re building the tools we need to get City services online, like our City-wide website, SF.gov. As a member of the content delivery team, you will work closely with City departments to improve content and service delivery for San Franciscans. You will partner with City departments to move their services and information onto SF.gov, while helping upskill editors across the City. You will work closely with the product content team, who develop the SF.gov website with product and design teams. You will also contribute to the community of content professionals across the City. You’ll be sharing your knowledge with City employees who work in content. Responsibilities As a Content Designer, we expect you to be a great writer, with experience on websites or products. We’re committed to designing usable content in several languages, not just English. The Content Designer should be able to read and write Chinese (Traditional) fluently, to help us work with our translation vendor. You will work with and guide City departments moving their websites to SF.gov, building user-centered content to meet user needs and business goals. And you’ll help departments work out how to measure success on their website or digital service. You’ll run trainings and support for our SF.gov editors and stakeholders and pave the way for others by taking part in the content community and working on content standards for the City. You’ll also contribute to a strong content team at Digital Services as part of content critiques and shareouts. Work Location: Incumbent will conduct the majority of work at San Francisco Digital Services (1 S Van Ness, Ave San Francisco, CA 94103) . Employees may be permitted to work a hybrid schedule with supervisor approval, after which they must work at least one day in the office every week. How to qualify An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units AND Two (2) years' experience in content strategy, content design, copywriting, editing or UX writing. Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field. Desired skills and characteristics Able to read and write Chinese (Traditional) fluently, Experience designing complex content to meet user needs Experience managing website migrations User research champion, able to help with and synthesize research Understand how content is consumed by screen readers and other assistive technology Write and validate user needs and user stories Tell the difference between user needs and the desires of the user Understand how government processes work Measure and evaluate outcomes in content and services Comfortable in a fast-paced, evolving environment What else should I know? Important: Your application must include a resume and a cover letter that explains why you are applying for this job, and how your experience makes you a good fit for this role. To upload these items, please attach using the "additional attachments" function. Guidance for Applying : Applicants must include all relevant job experience in the online application. Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at sfdhr.org . Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before Tuesday, July 30, 2024. Salary Range: $60.1375- $75.6625 (hourly) / $125,086 - $157,378 (annually) The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. #J-18808-Ljbffr