Senior Manager Content Design Job at PayPal, Inc. in San Jose

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

At PayPal, Content Designers work side by side with UX Designers, Product Owners, and UX Researchers to create customer experiences that empower people and businesses financially around the world.

You’re the ideal candidate if you’re an experienced content strategist who is also a design thinker and customer champion. You can write just about anything, but you thrive in using words to solve problems and simplifying technical jargon into conversational language. You’re a holistic and strategic thinker.

Not only do you focus on details, but you can also zoom out and understand the end-to-end experience. You’re excited and self-driven to work in a fast-paced, remote, high-tech environment where you can work independently, and just as successfully in groups. You’re tireless in challenging the status quo, you demand excellence for your customers, and you’re fearless in presenting your brilliant content strategies to stakeholders and leaders.

Job Description:

What you’ll do at PayPal:

• Help lead content strategy for PayPal’s small business product offerings, translating global product requirements, user insights, and data into clear, concise, user-centric content.
• Manage and set vision for a small team (based in Europe and US) of content designers, working collaboratively with visual design.
• Plan, design, and write U.S. English content for web and mobile experiences (across all touch points including navigation and UI copy, emails, in-app notifications, chatbots, and help).
• Effectively interact with and manage business partners from various disciplines, including creative, product, development, and brand.
• Lead internal content workshops.
• Present your work and articulate your approach to teammates, product owners, and leadership.
• Partner with Design on page layout, interactions, visual tone, and accessibility standards.
• Coordinate content with Brand, Marketing, and Operations teams to ensure we create a consistent end-to-end experience.
• Partner with Legal and Risk to deliver content that complies with regulations.
• Use data and research to evaluate your content’s impact and push for continuous improvement that shows real results.
• Maintain and evolve PayPal’s content standards, including voice and tone.
• Learn a lot, make an impact, have fun. Occasional travel required to Europe and within the U.S.

Additional Job Description:

• 5-7 years of content strategy experience writing content for interactive user experiences as part of a product design team. May substitute up to 2 years of experience with a User Experience related degree, such as Design.
• Experience with SMB product content preferred.
• Degree in Information Science, or HCI.
• Fluency in written English.
• Confident, highly creative writing and critical-thinking skills.
• Experience working with content standards, such as style and voice and tone guidelines.
• At ease contributing to multiple projects, setting stakeholder expectations, working individually and collaborating across teams.
• Bachelor’s Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related fields is appreciated but not required.

Subsidiary: PayPal

Travel Percent: 0

PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.

The U.S. national annual pay range for this role is $99,300 to $216,040. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion:

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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