Tacoma Pierce Country Health Department

Enterprise Content Management System Administrator Job at Tacoma Pierce Country

Tacoma Pierce Country Health Department, Tacoma, WA, United States, 98417

Salary : $79,372.80 - $102,169.60 Annually

Location : Tacoma-Pierce County Health Department, WA

Job Type: Regular

Job Number: 24-00051

Division: Administrative Services

Program: Admin - Information Technology

Opening Date: 11/01/2024

Closing Date: Continuous

Job Summary

Do you thrive in working with electronic content management? How about working for a dynamic, highly functioning team? We invite you to apply for our IT Analyst III - Enterprise Content Management System Administrator position! This is a Regular (1.0) FTE in the Information Technology Program within our Administrative Services Division.

The Enterprise Content Management System Administrators primary focus will be with the Departments Laserfiche content management and workflow system. This position serves to maintain, innovate, evaluate, design, manage and implement business systems, databases, software and methodologies to enable excellence in the Tacoma Pierce County Health Department. Under technical direction from engineering staff, the focus will be providing advanced problem resolutions, administration and project implementation support.

***** Anticipated Start Date 1/2025*****

*****1st Review Date of 11/17/2024*****

Some of what you'll do:

Perform complex computer system programming, application analysis, development, network administration, data modeling, and database administration activities to maintain the Department's information system.
Defines, develop and analyze data systems.
Install, test and operationalize basic technology infrastructure and systems utilizing knowledge of how infrastructure and systems interface within the network.
Create Windows database system and program utilities to run as multi-user applications on the network.
Analyze and modify existing data systems to develop applications, which add functionality to software.
Utilize Department's systems to generate large-scale reports.
Assist in the support of the Windows server environments, network performance and integrity of the infrastructure.
Assist in troubleshooting and maintenance of the LAN, WAN, intranet, back-ups, disaster recovery and other assigned network related hardware and software.
Assist in the support of networked routers, access services, cabling and other assigned network related hardware and software.
Assist in support of the internal and external email systems.
Assist with maintenance of client desktops and respond to assigned help desk requests.
Develop stand-alone applications for various program activities.
Build data systems, which permit the Department to transmit sensitive and confidential data.
Determine system specifications, record layouts and develop procedures to process information, and test multiple approaches to the internal structure of programs to ensure qualitative measures involved in system analysis are properly addressed.
Use programming languages to program software from detailed specifications.
Utilize knowledge of network operations to address software application, and infrastructure issues.
Maintain records and documentation of software designs, system applications, and network infrastructure.

Administrative Services

Prioritize and address multiple system analysis projects which are of substantial importance to management or the operation of the department's network and systems.
Assist in the selection of software, system design, and hardware decisions related to the wide area network as needed.
Conduct investigations and studies to secure data upon which important policy and procedure determinations are based. Review, interpret, and provide input into the development of policies and procedures that affect systems and programs.
Lead and coordinate projects, and assist users and IT staff in project planning, implementation, systems configuration, and product purchasing.
Coordinate and collaborate with management, users, vendors, contractors and IT staff to analyze, procure, implement, support and maintain various applications issues and/or software systems and assist users in meeting technological needs.
Oversee vendors and contractors.
Respond to and provide technical expertise to staff; educate users on system/software capabilities.
Research and/or troubleshoot system issues.
Analyze program needs to provide costing data.
Convey highly technical data in layman's terms to users.
Consult with senior information system staff to establish and maintain security procedures around sensitive and confidential applications.
The work you do might require you to participate in the Title XIX Medicaid Claiming Program.
Perform related work as assigned.

Click here for a detailed .

What you bring to the table

Knowledge of computer technology principles, their application and troubleshooting techniques.
Knowledge of specialized technologies, such as applications, tools, systems or databases.
Knowledge of data and system security, back-up, disaster recovery and related processes.
Maintains functional business knowledge and applies it appropriately and proactively; maintain working knowledge of industry and keeps current on technological advances.
Plans, designs, develops and implements major systems or services.
Identifies and analyzes problems, weighing the relevance and accuracy of information; generates and evaluates alternative solutions before making a recommendation; develops and considers alternatives to conventional approaches. Encourages the generation and adoption of new ideas to improve existing programs and processes.
Makes educated, effective and timely decisions, even when limited information is available; perceives the impact and implications of those decisions.
Recommends process, systems or procedural changes; consistently reassesses processes in order to assure quality standards are met; establishes and sustains the highest standards of quality; inspires and motivates others to meet those standards.
Influences operational changes and/or policies; persuades others and builds consensus through a process of give and take; gains cooperation from others to obtain information and accomplish goals.
Promotes proactive and cooperative team relationships.
Is able to identify and help resolve conflicts and ambiguities within team; inspires and fosters team commitment, spirit, pride and trust; facilitates cooperation and engages team members in accomplishing goals; adapts leadership style to meet the needs of team members.
Interacts effectively with customers and management to understand their needs, establish program objectives and recommend solutions; establishes and maintains effective working relationships with a diverse population.
Trains and assists less experienced employees in proper methods and procedures; recognized as subject matter expert in applications, systems, and technologies development.
Is open to change, adapts to shifting circumstances or unexpected obstacles.
Deals effectively with pressure; commits to implementing change, despite challenges, and recovers quickly from setbacks; recognizes effects of cumulative stress in self and others.
Manages time and promotes efficiency in the completion of work activities and assists with employee efforts to prioritize tasks during heavy work periods.
Plans the work realistically; organizes and monitors resources to deliver the product or services.
Defines project tasks and may lead team in project execution; engages in cross-divisional activities.
Takes steps to prevent workplace confrontations; manages and resolves disagreement in a constructive manner that minimizes negative impact.
Solves highly complex problems; applies strong analytical and problem-solving skills.
Exercises full use and application of standard principles, theories and concepts related to technical discipline.
Knowledgeable about Departments operations and practices; utilizes a comprehensive knowledge and awareness of how they relate to IT business operations and systems management.
Demonstrates strong oral and written communication skills; communicates clearly and convincingly with peers, groups, contractors and higher-level personnel; listens effectively; clarifies information as needed.
Prepares and presents technical and business reports and documentation and trainings; skill in conveying technical information to non-technical users.
Ability to successfully pass a background investigation.
Possession of valid Washington State Driver's License and acceptable driver's abstract.

Job Specific Technical Skills:

Perform high level system analysis and programming and basic support of technology infrastructure.
Use of design methods, concepts, tools and software for supporting systems and programs with special programming and system analysis needs.
Using advanced diagnostic troubleshooting tools and ability to analyze and resolve complex problems.
Ability to detect, diagnose and correct the source of errors in logs.
Expertise in hardware and software applications, network configuration, system administration, database development and administration, network administration, data and network security, programming, design, and system analysis and integration.
Ability to write programs for new applications; modify existing programs to fit user needs.
Use of industry current and relevant computer programming languages.
Compiling, analyzing and assimilating data to ensure system integrity.
Ability to implement vendor supplied software applications and prepare specifications for staff.

Who should apply

Bachelors degree in Computer Science or related field; And, three years of information systems experience involving software systems design and development, programming, system administration and analysis within a network environment; Or the equivalent combination of education and experience. Previous experience leading IT system projects and/or systems design desired.

Equivalencies include:

Master's degree and 1 year of relevant experience
Associate's degree and 5 years of relevant experience
Less than an Associate's degree and 7 years of experience

Desirable:

Highly desired to have multiple years of Enterprise Content Management Systems experience with expertise in Laserfiche.
Current and relevant technology certification MCSE, SQL or other programming languages.

Working Conditions & Physical Requirements

Work Setting:

Work is performed almost exclusively indoors in an office environment. Exposure to hazards is limited to those commonly found in government office environments.
The potential for dealing with dissatisfied or angry customers exists, requiring skills in conflict resolution.
Your office will be set up to provide personal safety, including social distancing, screening, sanitation, disinfection, and masks.

Physical Demands:

Work involves special physical demands such as lifting and carrying 25 - 50 lbs. Ability to lift and transport computer and network equipment.

Tools and Equipment:

Duties require the use of standard office furniture and equipment (e.g. desk, filing cabinet, computer, printer, telephone, fax machine, copy machine, etc).
Use of industry current and relevant infrastructure tools and services.

Travel:

Driving a vehicle requiring a license.
Some travel is required, and is typically local or regional, to meet with clients, conduct business, or attend or provide training.

Emergencies
When public health responds to an emergency you may be assigned duties that are outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.

for more details on reasonable accommodations, safety, risk management and more.

Benefits
Tacoma-Pierce County Health Department offers an excellent pay and benefits package, combined with the opportunity to provide innovative Public Health services to our community, making this a rewarding place to work!

Salary: Salary ranges are listed on the job announcement and are based on the unique skills, education, and experience for the position. Salary offers are typically made at the starting pay step and are reviewed annually. You will get an annual cost-of-living adjustment that increases the salary range as well as an annual step increase on your anniveristy date. All salary offers are subject to administrative approval.

Medical, Vision, and Dental Insurance: The Department pays a significant portion of these premiums for employees, their spouse or domestic partner, and dependent children, with an FTE of .80 or greater. Employees with an FTE between .50 and .80 pay a pro-rated portion of their premiums. Medical, vision and dental coverage begins the first day of the month following date of hire.*

Life Insurance: The Department provides a term Life Insurance policy equal to the employee's annual salary, up to a maximum of $50,000.* Affordable voluntary, spouse, and dependent life insurance is also available.

Long Term Disability Insurance (LTD): The Department provides a base LTD policy which provides 40% income replacement for participants who are unable to work due to illness or injury for greater than 180 days. Buy-Up LTD is available at group rates and provides 60% income replacement to participants who are unable to work due to illness or injury for greater than 90 days.

Retirement: Eligible employees participate in the Tacoma Employees' Retirement System (TERS). TERS is a defined retirement benefit plan funded by both the employee and the Department. We also have a 457 Deferred Compensation retirement program available which allows individuals to set aside a portion of their income on a tax deferred basis.

Additional Benefits include: Generous paid vacation**, sick, personal, and holiday leave**; Flexible Spending Arrangement (FSA); Employee Assistance Program; On-site Fitness Center; Commute Trip Reduction program; Donated Leave Program; Direct Deposit; Service Awards; Safety Programs / Rewards, and Executive Benefits Plan.

*Temporary Employees (hired for greater than 3 months): The Department provides medical, dental, and vision benefits, $12,000 base life insurance effective the first of the month following 3 months of employment. **Paid vacation, sick leave and holiday leave accrual begin following 6 months of temporary employment.

Living in Tacoma-Pierce County:

Please Note:

There may be restrictions to the above benefit programs or policies not listed. The provisions of this bulletin do not constitute an expressed or implied contract. Any provisions contained herein may be modified and/or revoked without notice.
Employee pay is distributed through Direct Deposit. For this reason, employees are required to have an open checking or savings account, at their choice of banking institutions, upon employment.

We are an Equal Opportunity Employer. For assistance, contact our civil rights coordinator Darlene Mendoza, MJR, Office of Human Resources/Risk Management at or (253) 649-1660.

01

This position requires a Bachelor's degree in Computer Science, Business Administration or a related field that incorporates experience in information systems analysis, design and programming; and three or more years of information systems experience. Equivalent education, training and experience in technology and systems analysis may substitute for the degree. Which of the following most closely represents how you meet this requirement?

I have a Master's degree in Computer Science, Business Administration or a related field with IT emphasis and at least 3 years of IT experience.
I have a Bachelor's degree in Computer Science, Business Administration or a related field with IT emphasis and at least 3 years of IT experience
I have an Associate's degree in Computer Science, Business Administration or a related field with IT emphasis and at least 5 years of IT experience
I have IT professional training at least 7 years of IT experience
I do not have the required education, training or experience

02

Do you have experience with an enterprise content management system such as Laserfiche, OpenText, IBM, Onbase, or other ECM systems?

03

Please describe your experience with electronic content management systems. Please list the systems , how long you worked with the systems and scope of work performed. If you do not have this experience, please indicate, n/a.

04

Do you have experience in administration of databases?

05

Please describe your experience administrating databases. Please provide examples of the type of work you performed. If you do not have this experience, please indicate, n/a.

06

Do you have experience with building and managing workflows in an ECM system?

07

Please describe how you have created (built) and managed ECM workflows. If you do not have this experience, please indicate, n/a.

08

Do you have any public records experience?

09

Please describe your public records experience and knowledge of the Public Records Act. If you do not have this experience, please indicate, n/a.

10

Do you have other Information Technology experience? i.e. Server, Network, or Software management?

11

Please describe your other Information Technology experience. If you do not have this experience, please indicate, n/a.

12

This position requires proof of a valid driver's license and acceptable driver's abstract prior to employment. Can you meet this requirement?

Required Question