Off the Grid is hiring: Market Event Producer in San Francisco

JOB DESCRIPTION

JOB TITLE: Market Event Producer

DATE CREATED/ REVISED: 02/7/2024

REPORTS TO TITLE: Event Operations Manager

BRAND: Off the Grid

LOCATION: Pacific - OTG Headquarters

DEPARTMENT: Event Operations

HOURLY/SALARY: Hourly, $25-$30 /hour

PT/ FT: FT / PT / Seasonal

WHAT’S AWESOME ABOUT THIS ROLE

In this role, you will be exposed to the Bay Area’s diverse food scene through Off the Grid’s Markets. In these Markets we activate anywhere from 2-30 local food entrepreneurs turning an empty space into a unique food experience. This role will execute onsite operations at our markets while engaging with the community and customers. Being onsite you get to showcase the brand and be an ambassador for Off the Grid while creating positive customer experiences, driving new opportunities, capturing storytelling from our markets and educating customers on why we do what we do.

QUALITIES WE’RE LOOKING FOR IN YOU

• Problem solver
• Hospitality driven
• Great communicator
• Detail oriented
• View challenges as an opportunity to improve and exceed client expectations
• Foodie that gets excited about unique food experiences
• Ambassador of the Off the Grid Brand

ABOUT US

Off the Grid is a placemaking platform that transforms temporary event spaces into powerful community experiences through its products and services. Our experiences create moments of connection and discovery for our customers that are scalable, modular and authentic to their own visions. We set the stage for discovery at 15 Bay Area locations, 60 public events and serving more than 100,000 people each week, as well as turn-key event production, catering and scalable employee dining experiences.

POSITION SUMMARY

The Event Producer is key when overseeing operations within any event or activated space. They are responsible for transporting the event assets, setting up and preparing the space and coordinating with our customers (creators, guests and stakeholders) on site. This role delivers world class hospitality and creates memorable experiences for everyone attending our events. The Event Producer creates a positive learning environment for their team, always striving to improve those around them.

The Event Producer will be the liaison between day to day operations and the Event Operations Manager. Through proactive communication and being empowered to make decisions in the moment, this role has the opportunity to recognize opportunities and improve the overall experience within their market. A vital function of this role of Event Producer is to work side by side with the Event Operations Manager to offer insight into the event persona and opportunities to better connect within the specific community.

This is a full-time/part-time/seasonal non-exempt position which requires nights and weekends to regularly oversee, support and improve operational needs. This position is primarily based in San Francisco with travel to our events as needed throughout the Bay Area.

HOW THIS ROLE RELATES TO THE SUCCESS OF OTG:

This role relates to the success of Off the Grid by acting as a direct connection to our customers. The hospitality, knowledge, and operational excellence provided by this role defines how we are perceived by the public. This role introduces potential partners and future business leads to Off the Grid as a platform.

KEY RESPONSIBILITIES

This position will be responsible for, but not limited to the following:

Hospitality Liaison

• Take ownership of the public event: including hospitality, production, execution, client management and all other logistical needs.
• Champion Off the Grid hospitality and values, fully embodying our event production standards to create unique and creative experiences for our customers.
• Develop and maintain strong professional working relationships with OTG Customers (guests, creators and stakeholders).
• Oversee and contribute to the development of hospitality and customer service programs, including team training and guest experience research.
• Tackle and solve challenging guest issues that require resourcefulness, creative thinking and collaboration.
• Create a presence within the event so customers receive a great experience.

General Administration

• Uphold systems of transparency to ensure health, safety and sanitation standards are met above and beyond local municipal code standards.
• Daily event reports will be completed in detail and turned in as directed by the Event Operations Manager. If the report cannot be finished at the end of the scheduled shift, the Event Producer must get permission from the Event Operations Manager. Any emergency action items and event incidents will be communicated to the Event Operations Manager immediately.
• Incident Reports are to be filled out promptly, making sure that detailed notes and pictures are included. This report will be communicated to the Event Operations Manager once all information is gathered.
• Securing keys, gas cards, phones, tools and administrative technology in the proper storage area.
• Being a champion to help customers fill out event surveys and using various OTG Apps. It’s expected that all Event Producers will lead by example.

Onsite Market Operations

• Inspect equipment and record the need for repairs by using department systems and software applications to log all equipment maintenance needs.
• Encourage participation and ownership by all, along with a continuous focus on execution, hospitality, and employee engagement.
• Remove any obstacles and potential dangers, help keep areas clean and debris free before, during and after event operations.
• Lead by example to improve event performance by utilizing communication skills to better serve our team members.
• Actively participate and manage setup/breakdown of production elements with market team members.

Fleet Vehicle Logistics

• Oversee market vehicle operations, which includes safety checks, maintenance logs, management applications and inspection reports.
• Ensure all local, state and federal driving rules are followed, as well as all safety procedures in emergency situations.
• Completion of all training and safety courses as required by company policy in a timely fashion.
• Manage vehicle appearance by keeping things clean, organized and stocked.

Creator Success

• Provide support, including creator event placement, document checks, vehicle inspections and providing assistance in emergency situations.
• Manage creator event performance by improving customer engagement and providing positive feedback when possible.
• Ensure creators are following all contractual obligations and observing the Off the Grid code of conduct.
• Check to make sure creators are following sanitation procedures, safety regulations and all municipal documentation that is required by law.

Team Experience

• Foster and maintain a positive work environment with emphasis on motivation and teamwork and excellent customer service.
• Develop and oversee team accountability based on event operations, handbook policies and the company code of conduct.
• Encourage participation and ownership by all team members, along with a continuous focus on event execution and customer hospitality.

Job Requirements/Qualifications:

• 1-2 years of professional event production and/or related operations experience
• 1+ Years management, customer service or sales experience

Educational/Position Requirements:

• High School Diploma or Equivalent
• Excellent demonstrated written and verbal communication skills.
• Valid CA Driver’s License and Clean Driving Record

Management Experience: 1-2 years of successful supervisory experience

Technical Skills:

• Computer/Software Applications: Google Suite
• Android and Apple (Phones, Tablets and related hardware)

Travel Required(%): 40-50%

ALLOCATION OF TIME

• 40% Travel
• 50% Event Operations
• 10% Administrative

REPORTING RELATIONSHIP

Number of Direct Reports (if applicable): 6-7

Number of Indirect Reports (if applicable): NA

Work Environment:

The worker is subject to both environmental conditions. This job occasionally occurs inside, frequently occurs outside, and is subject to outside environmental conditions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the job duties, the employee is regularly required to talk or listen attentively. The employee is frequently required to climb; balance; stoop, crouch; sit; stand; walk; substantial movements (motions) of the wrists, hands, and legs; use hands, handle or feel; and reach, push, pull with hands and arms. In addition this position frequently pushes/picks up/carries equipment up to 25 pounds, and regularly moves/lifts equipment up to 50 pounds.

Off the Grid Diversity Statement

Off the Grid is committed to creating an inclusive environment that welcomes and values differences among our associates, customers, vendors, and the communities in which we live and conduct business. Our continued success and growth is enhanced through initiatives that promote diversity throughout the company and our communities. Off the Grid is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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