Radio - Wireless Alarm Install Technician Job at TEKsystems in Bothell

Top Skills - Must Haves

• Installation
• Basic Networking
• Troubleshooting

Top Skills' Details

1. Technical aptitude to troubleshoot basic networking and configuration of wireless alarm systems. (do not have to have this prior experience.
2. Excellent customer service and ability to go into people's homes.
3. Reliable vehicle capable of transporting a ladder and hand tools as well as maintaining parts inventory.

Secondary Skills - Nice to Haves

• Install
• Customer support
• Security
• cabling

Job Description

**These positions are for the radio swap project** Techs will be swapping out radios in existing customers. These duties will require not as much wiring and troubleshooting.

Description
We are the largest subcontractor of ADT in the US.
The Wireless Install Technician for installing, dismantling, reconstructing, and programming the wireless home security systems from ADT in a customer’s home or small business.
Duties and Responsibilities of Residential/Small Business Installer:
Responsible for all pre and post installation tasks such as configuration and installation of ADT wireless applications and monitoring for home computer and network. Could also include mobile devices.

Responsibilities & Qualifications:
- Installs ADT application and configures monitoring applications for home network and mobile devices
- Contacts customers prior to the date of scheduled installation to verify schedule.
- Prepares estimates in accordance with prescribed instructions or directions of supervisor.
- Tests operation of system to the signal-receiving center to properly establish service.
- Coordinates installations with police/fire departments and handles necessary records for notification of emergency calls.

Experience:
- Experience with equipment installation (TV’s, dish, speakers, A/V equipment, etc.)
- Technical aptitude to configure, basic troubleshooting, and networking skills.

Skills:
- Ability to read blueprints and schematic drawings.
- Ability to operate hand and power tools.
- Ability to operate fleet vehicle in a safe manner at all times.
- Ability to communicate and provide excellent customer service.

Other:
- Valid Driver's license and a clean driving record.
- Must have a reliable vehicle that is able to transport at least a 4' fiberglass ladder. Can have a sedan if they have a place to store excess parts.
- Must have basic technician hand tools

ADT Fast Facts
- World's largest electronic security and alarm monitoring provider to residential, commercial, industrial and governmental customers.
- Protects more than 5 million American home and 80% of the world's top 100 retailers
- Secures over 100 of the nation's airports
- Responds to more than 50,000 crimes in progress each year
- Interfaces with approximately 38,000 law enforcement, medical and fire agencies across the country

Additional Skills & Qualifications

Logistics:
• Will be driving own vehicle and need to have a safe space to store equipment/ladder/tools. There is a recommended tools list we will provide.
o Will be responsible for tracking ADT inventory and measured on that.
• Mileage can be expensed for any one-way journey over 40 miles.
• Need to have a phone/ tablet to access the ADT’s Mobile Tech, their scheduling system. No reimbursement.
• 40-hour work week
• 2-week Training Period paid out at $17/hr.
• Non-Productive Time is also paid out at $18/hr.
• Will be measured and bonused on Quality, Productivity, and Upselling
o Based on these numbers there is opportunity to move up pay levels
• Bonuses are based on points. Expectation is to hit a minimum of 40 points a week.
o Points are earned by the following:
 Every device installed = 1 point
Service Tickets (Radio Swaps) = 2 points
 Upsells = (6% of the upsell divided by $2.5)