Studio Manager Job at Club Pilates in Burlington County

About us

We are a small business in South Jersey, owners and operators of 4 Club Pilates studios. Our key values include: staying focused on customers, being supportive of each other, and just plain excitement!

Our work environment includes:

• Growth opportunities
• Regular social events
• Flexible working hours
• On-the-job training
• Safe work environment
• Wellness programs

Company Overview:

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community.

Club Pilates has international presence with nearly 1000 locations. Class formats target a wide range of clients’ needs – from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. Its over 2200 instructors provide over 17 million workouts a year to tens of thousands of members. Club Pilates has been recognized in Inc Magazine's Inc. 500 and Inc. 5000 List two years in a row as well as Entrepreneur Magazine's Franchise 500 two years in a row. For more information, visit www.clubpilates.com

POSITION:

The ideal Assistant Manager will oversee all Studio functionality, with a strong focus on sales.

REQUIREMENTS:

· 2+ years of membership or service sales experience. This would be direct-to-consumer sales experience as the primary responsibility in previous roles

· Focus on delivering excellent customer service, with 2+ years of experience

· Confident in generating personal sales and training Sales Reps in sales

· Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training

· Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email

· Ability to excel in a fast changing, diverse environment.

· Ability to recognize areas of improvement and make changes using good judgement.

· An affinity and passion for fitness.

· Solid writing and grammar skills.

· Highly organized, proficient in data management, ability to prioritize and meet deadlines.

· Professional, punctual, reliable and neat.

· Strong attention to detail and accuracy.

· Trustworthy and ability to handle confidential information.

· Ability to work harmoniously with co-workers, clients and the general public.

· Proficiency with computers and Studio software (ClubReady).

DUTIES

· Sales and Retention – 75%

• Direct membership sales – inside and outside
• Lead generation including Grass Roots Marketing and Networking
• Implement sales process to schedule prospects into Demo class; lead sales during Demo classes
• Schedule and participate in networking/community events and studio promotions
• Strategically manage marketing campaigns to generate leads for the studio
• Ensure current members are satisfied and using their membership to reduce cancellations
• Manage social media with owner’s support

· Staff & Vendor Management – 20%

• Manage staff schedule
• Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
• Supervise Sales Representatives
• Hire/Manage Reps at the studio
• Review instructor evaluations performed by Master Trainers

· Operations – 5%

• Monitor and optimize studio operations efficiency: Run and review revenue reports, attendance reports, member engagement reports, efficiency reports, etc.
• Independently make decisions related to high level customer service
• Collect out-standing dues
• Maintain cleanliness and organization of the Pilates Studio
• Enforce Club Pilates policies and procedures
• Ensure all forms, administrative supplies, and studio literature is stocked and visible
• Any other duties as assigned

COMPENSATION & BENEFITS:

· This position offers a very competitive base salary; based on experience & performance

· Commission paid on sales

· Opportunity to bonus, based on performance

· Unlimited growth potential within the company.

Job Type: Full-time

Compensation: $40,000.00 - $60,000.00 total per year

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health Insurance Assistance
• Paid time off

Experience level:

• 2 years

Schedule:

• Flexible schedule is critical
• Monday to Friday: either day or evening shift
• Weekends

Ability to commute/relocate:

• Reliably commute or planning to relocate before starting work (Required)

Work Location: In person