Technogen, Inc.
Technical Writer Job at Technogen, Inc. in Rockville
Technogen, Inc., Rockville, MD, United States, 20849
Technical Writer
Location: Rockville, MD - Hybrid / Remote but occasional visit is required. DMV areas candidate preferred.
Duration: Long term
Active Public trust clearance/Or clearable
NOTE: Previous ServiceNow implemetation experience is required(Must)
Key Responsibilities:
Documentation Creation:
Collaborate with software developers, product managers, and subject matter experts to gather information and insights.
Write, edit, and format technical documentation for ServiceNow SQL Server applications, including user manuals, API documentation, installation guides, and release notes.
Translate complex technical concepts into easy-to-understand content for both technical and non-technical audiences.
2. Content Management:
Organize and maintain a structured documentation repository, ensuring accuracy, version control, and accessibility.
Regularly update documentation to reflect software changes, enhancements, and new features.
3. User Assistance:
Develop tutorials, how-to guides, and troubleshooting resources to assist users in effectively utilizing our software applications.
Provide guidance on best practices and usage scenarios through examples and practical explanations.
4. Quality Assurance:
Review and edit documentation for clarity, consistency, accuracy, and adherence to established standards.
Conduct usability testing of documentation to ensure its effectiveness and user-friendliness.
5. Collaboration and Communication:
Collaborate with cross-functional teams to gather information and contribute to the overall improvement of documentation quality.
Communicate with development teams to understand technical details and ensure accurate representation in the documentation.
Qualification:
Bachelor's degree in Technical Communication, Computer Science, or a related field.
Proven experience of 7-8 years as a Technical Writer, with a focus on with Manual QA and documenting .ServiceNow and SQL Server applications. Prior experience with HRSA, HHS and other government exp.
Excellent written and verbal communication skills, with the ability to effectively convey complex technical information.
Proficiency in creating documentation using tools such as Microsoft Word, Markdown, or other relevant documentation platforms.
Strong attention to detail and organizational skills.
Ability to work independently and manage multiple documentation projects simultaneously.
Familiarity with version control systems (e.g., Git) and collaboration tools (e.g., Confluence) is a plus.
Thanks & Regards
Mateenuddin S
************* | 571-934-3415
Location: Rockville, MD - Hybrid / Remote but occasional visit is required. DMV areas candidate preferred.
Duration: Long term
Active Public trust clearance/Or clearable
NOTE: Previous ServiceNow implemetation experience is required(Must)
Key Responsibilities:
Documentation Creation:
Collaborate with software developers, product managers, and subject matter experts to gather information and insights.
Write, edit, and format technical documentation for ServiceNow SQL Server applications, including user manuals, API documentation, installation guides, and release notes.
Translate complex technical concepts into easy-to-understand content for both technical and non-technical audiences.
2. Content Management:
Organize and maintain a structured documentation repository, ensuring accuracy, version control, and accessibility.
Regularly update documentation to reflect software changes, enhancements, and new features.
3. User Assistance:
Develop tutorials, how-to guides, and troubleshooting resources to assist users in effectively utilizing our software applications.
Provide guidance on best practices and usage scenarios through examples and practical explanations.
4. Quality Assurance:
Review and edit documentation for clarity, consistency, accuracy, and adherence to established standards.
Conduct usability testing of documentation to ensure its effectiveness and user-friendliness.
5. Collaboration and Communication:
Collaborate with cross-functional teams to gather information and contribute to the overall improvement of documentation quality.
Communicate with development teams to understand technical details and ensure accurate representation in the documentation.
Qualification:
Bachelor's degree in Technical Communication, Computer Science, or a related field.
Proven experience of 7-8 years as a Technical Writer, with a focus on with Manual QA and documenting .ServiceNow and SQL Server applications. Prior experience with HRSA, HHS and other government exp.
Excellent written and verbal communication skills, with the ability to effectively convey complex technical information.
Proficiency in creating documentation using tools such as Microsoft Word, Markdown, or other relevant documentation platforms.
Strong attention to detail and organizational skills.
Ability to work independently and manage multiple documentation projects simultaneously.
Familiarity with version control systems (e.g., Git) and collaboration tools (e.g., Confluence) is a plus.
Thanks & Regards
Mateenuddin S
************* | 571-934-3415