Technical Producer Job at Verigent in East Hanover

Job Title: Technical Producer

Location: East Hanover, NJ

Duration: Permanent, Direct Hire

Salary: $90-110,000 (Based on Experience)

Summary:

The Technical Producer will work in partnership with the Customer, Global Helpdesk, and internal teams to provide on-premises support.

Responsibilities:

• Manage services and support the conference team.

• Manage conference rooms/auditoriums/event space

• Act as a liaison to produce events and maintain a high level of communication between all necessary departments, support staff and vendors.

• Ensure a smooth flow from the initial consultation to the final layout.

• Oversee and follow up on all production components and logistics from beginning to end.

• Manage, maintain, and update the event software, documents, and timelines.

• Assist in walk through by taking measurements, notes, and photos.

• Liaise and negotiate with vendors for the client to offer the most cost-effective solutions to stay in budget and maximize profitability.

• Coordinate production meetings and installation meetings for all departments involved and provide follow ups to ensure all are keeping to tasks and deadlines.

• Confirm Staffing, Run of shows, equipment, drivers.

• Along with Project Manager, assist on site when necessary.

• Be the point person for troubleshooting and ensuring event is executed as planned.

• Ensure high quality customer service levels at all times.

Additional Responsibilities, as needed:

• Operate and maintain event spaces/auditoriums.

• Provide technical support and subject matter expertise concerning all aspects of event spaces/auditoriums, equipment, and functionality.

• Maintain auditorium integrity through appropriate equipment/cable maintenance.

• Escalate housekeeping issues to appropriate parties.

• Ensure compliance with safety standards.

• Perform, during conference set up, third level problem determination & resolution (microphones checks, remote controls, control systems, cable management, etc.) as necessary according to client guidelines.

• Set up, testing, operation, and tear down of audio visual (AV), video conference equipment and room ambience equipment (lighting, etc.), if required for events. Ensure equipment is stored appropriately.

• Maintain control booth areas to ensure they are clean, safe, and organized.

• Provide Technology Support for all aspects of the meeting or event including Audio Conferencing, Video Conferencing, audio & video patching, switching, projection, PC collaboration, webcast, lighting, staging, special needs, media, recording, bridge operations- All technology in the run of show document.

• Provide end to end support of the technology and the event.

• Provide End User Training, Troubleshooting, Opening Tickets and Assigning them to the correct teams, escalating issue when needed, complete management of an issue until resolution.

• Create, update, & resolve trouble tickets as assigned as well as monitoring of ticket queue.

• Resolve issues quickly and according to defined processes.

• Conduct testing prior to event.

• Follow Process in Run of Show Documents, Checklists, standards.

• Plan and participate in pre-event testing sessions, document results, and ensure contingency plans are established and implemented prior to event.

• Manage & deploy client provided spares as required.

• Coordinate activities with other Client groups as required.

• Liaise, recommend, plan, and execute all event spaces / auditoriums-based events and meetings, in collaboration with the client.

• Interact in person, by phone, &/or e-mail directly with client management & end-users as part of the Event Services Team.

Benefit List:

• Medical benefits, including vision and dental

• Paid holidays, sick days, and personal days

• Enjoyable and dynamic company culture

• Training and professional development opportunities