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IDR Healthcare

IDR Healthcare is hiring: Sr. UX Researcher in Santa Clara

IDR Healthcare, Santa Clara, CA, United States, 95053

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Sales UX Researcher

Overview:
The Staff UX Researcher will drive research that shapes experiences for the Sales Organization. Ideal candidates will be experienced embedding research into product roadmaps and applying customer-centered research techniques to product definitions and designs to drive measurable improvements. They'll use mized methods to uncover insights, influence product strategy, and improve seller workflows through AI-driven innovation.

Top Skills:
  • 7+ years' experience as a UX Researcher - Applying customer-centered research techniques to product definitions, designs, & roadmaps to drive measurable improvements
  • 2+ years' experience as a UX Researcher supporting Sales Organizations - Strong understanding of sales workflows, CRM tools, lead management, deal cycles, etc.
  • Expertise in qualitative and quantitative methods, including: User interviews, usability testing, information architecture, surveys, concept testing, statistical analysis, benchmarking, and data analysis
  • Must have a portfolio showcasing research impact, methodologies, and actionable insights
Ideal Skills:
  • Understanding of agentic AI and how it enhances seller efficiency.
  • Master's degree in Cognitive Science, Psychology, HCI, or related field (or equivalent experience)
Why IDR?
  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row