Livefront, Inc. is hiring: UX Researcher in Minneapolis

At Livefront, we help companies design and build world-class digital products that command attention and inspire joy. We’ve helped household names like Target, Samsung, General Mills, and Optum create experiences that have reached millions of people, and startups like HomeSpotter and Acclaim build entirely new businesses that challenge their industries’ status quo.

We're on the lookout for a User Experience (UX) Researcher who shares our passion for uncovering insights that drive exceptional design and development forward to create user value.

Who you are

Your curiosity goes beyond the surface. For you, understanding how people interact with technology is not just a profession—it's a calling. You dive deep into the “why” behind user behavior, leveraging your insights to inform designs that resonate on an emotional level. Your toolbox is filled with methods for gathering both qualitative and quantitative data, and you're adept at turning what you learn into actionable strategies. You're not just a researcher; you're a storyteller, weaving together user needs, business goals, and the magic of design into a narrative that inspires and guides cross-functional teams.

• You want to be at the center of the strategic apex of where products are planned and defined before coming to market.
• You want to work with passionate and talented people who are always looking for ways to make things better.
• You desire a work environment where respect, mutual trust, and egoless collaboration are paramount.
• You want colleagues who take their work seriously but not themselves, and who know how to let loose and have a good time.
• You like being part of a team that has a reputation for excellence and gives back to the community by educating, mentoring, and sponsoring.
• You want to work on products and accounts that have outsized impact and reach.
• You believe in sweating the details, giving a damn about quality, and taking pride in going the extra mile.

• Own and facilitate the cross-sectional and longitudinal user research efforts for client projects, including some of the following original research methods:
• In-depth interviews
• Usability testing
• Surveys
• Kano feature analysis
• A/B testing
• Diary studies
• Analytics data analysis

• Conduct secondary research, including market research, competitor and technology analysis.
• Managing a backlog of research questions that influences the research roadmap for our clients.
• Work with our clients and our internal teams to ensure that what we learn (using techniques listed above) is incorporated into our process and the products we create.
• Provide internal support to Livefront product teams, helping advise and execute on product user research efforts.
• Bring your voice to the community, both locally and beyond, sharing your experiences and point of view through writing, speaking, and other mediums.
• Contribute to the creation and ongoing maintenance of a Livefront UXR resource library.
• Help product teams form a well-reasoned answer to the evergreen question of “so now what?”, translating the insights you uncover into actionable product plans and strategies.

• A craving for a role where your research directly influences the direction of digital products before they hit the market.
• 3-5 years conducting user research in a dynamic tech environment, whether in-house or in a consultancy.
• Expertise in a wide range of qualitative and quantitative research methodologies, from ethnographic studies and interviews to surveys, diary studies and usability testing.
• Exceptional ability to synthesize and communicate findings to all stakeholders, translating data into narratives that propel decision-making and product development.
• A history of working closely with designers, engineers, and product managers to integrate user research into the product development process.
• Comfort navigating the fast-paced, ever-changing landscape of digital product design, with a knack for prioritizing research questions in a way that balances thoroughness with agility.
• A never-ending desire to understand user needs, behaviors, and motivations, and to explore how emerging technologies might meet those needs.
• Sharp critical thinking skills, and a yearning to influence product strategy.
• Above-average discipline and personal organization skills.
• A demonstrated hunger for personal and professional growth.

• Have a portfolio of research that spans various digital platforms in a consumer facing setting (iOS, Android, Web, etc.).
• Can design and build prototypes in Figma.
• Regularly share your insights through writing, speaking, or teaching.
• Possess a deep understanding of and experience with product and design thinking frameworks.

What to expect

When applying, please include a short note about yourself, a summary of your work experience, and a link to any writing or recorded speaking you have done about topics related to product management and/or business strategy (if applicable).

Our hiring process moves quickly and consists of several stages for candidates who capture our attention with their initial submission, sometimes including but not limited to a short preliminary phone interview, a series of video interviews, and a short take-home exercise which you'll have up to a week to complete.

Additional information

We go out of our way to evaluate all employees and job applicants equally based on merit, competence, and qualifications. We encourage candidates from all backgrounds to apply and consider all qualified applicants.