Tik Tok
Senior UX Researcher - USDS Job at Tik Tok in Los Angeles
Tik Tok, Los Angeles, CA, United States, 90079
Responsibilities
About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team
TikTok USDS User Research Insights team creates knowledge and provides insight surrounding the attitudes, perceptions, behaviors, and ways of thinking of various TikTok user classes (viewers, creators, non-users, etc) with the overarching goal of informing key business decisions and product development, while carefully maintaining user privacy and mitigating company risk. We are a US team with diverse backgrounds unified by a strong curiosity and enthusiasm for conducting applied behavioral science research.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
- Work closely with cross-functional leads to deeply understand the needs of users and creators in the North American market and other global markets
- Collaborate with stakeholders to identify the key research questions that will help shape the product strategy in different markets
- Identify and create the best research methods based on the question, timeline, and resourcing
- Design and implement research, synthesize findings into practical and impactful insights to help stakeholders make decisions
- Measure and track how product changes affect user behaviors and attitudes over time, reveal the key reasons with solid data rationale
- Initiate foundational research and gather insights from relevant industries to help stakeholders explore the possible solutions to challenging long-term product question
Qualifications
Minimum Qualifications
- 5+ years of combined research experience (work experience and education; see below) with a degree Psychology, Statistics, Sociology, Marketing, Human Computer Interaction, Cognitive Neuroscience, or other related fields
- Bachelors +5 years of industry working experience, or
- Masters +3 years of industry working experience, or
- Doctorate (PhD) +2 years of industry working experience
- Expertise using both quantitative (e.g surveys, data analysis, A/B testing, etc) and quantitative research methods (e.g.interviews, focus groups, concept tests, etc)
- Ability to analyze and visualize large sample data with statistical tools, such as R or Python
- Experience or knowledge of advanced quantitative analysis methods and statistics, such as factor analysis, regression analysis, ANOVA, T-test, etc
Preferred Qualifications
- Experience designing and leading both tactical and strategic research initiatives
- Ability to work independently with limited supervision and take initiative to dynamically solve problems
- Ability to manage multiple projects simultaneously in a fast-paced environment
- Great written and spoken communication skills with ability to influence business partners and act as thought partner for major company decisions
- Experience or knowledge of advanced qualitative analysis methods such as natural language processing
D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team
TikTok USDS User Research Insights team creates knowledge and provides insight surrounding the attitudes, perceptions, behaviors, and ways of thinking of various TikTok user classes (viewers, creators, non-users, etc) with the overarching goal of informing key business decisions and product development, while carefully maintaining user privacy and mitigating company risk. We are a US team with diverse backgrounds unified by a strong curiosity and enthusiasm for conducting applied behavioral science research.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
- Work closely with cross-functional leads to deeply understand the needs of users and creators in the North American market and other global markets
- Collaborate with stakeholders to identify the key research questions that will help shape the product strategy in different markets
- Identify and create the best research methods based on the question, timeline, and resourcing
- Design and implement research, synthesize findings into practical and impactful insights to help stakeholders make decisions
- Measure and track how product changes affect user behaviors and attitudes over time, reveal the key reasons with solid data rationale
- Initiate foundational research and gather insights from relevant industries to help stakeholders explore the possible solutions to challenging long-term product question
Qualifications
Minimum Qualifications
- 5+ years of combined research experience (work experience and education; see below) with a degree Psychology, Statistics, Sociology, Marketing, Human Computer Interaction, Cognitive Neuroscience, or other related fields
- Bachelors +5 years of industry working experience, or
- Masters +3 years of industry working experience, or
- Doctorate (PhD) +2 years of industry working experience
- Expertise using both quantitative (e.g surveys, data analysis, A/B testing, etc) and quantitative research methods (e.g.interviews, focus groups, concept tests, etc)
- Ability to analyze and visualize large sample data with statistical tools, such as R or Python
- Experience or knowledge of advanced quantitative analysis methods and statistics, such as factor analysis, regression analysis, ANOVA, T-test, etc
Preferred Qualifications
- Experience designing and leading both tactical and strategic research initiatives
- Ability to work independently with limited supervision and take initiative to dynamically solve problems
- Ability to manage multiple projects simultaneously in a fast-paced environment
- Great written and spoken communication skills with ability to influence business partners and act as thought partner for major company decisions
- Experience or knowledge of advanced qualitative analysis methods such as natural language processing
D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.