Geico is hiring: Senior UX Researcher in Richmond

GEICO is seeking a highly skilled and experienced Senior Researcher, UX Research. As a UX Researcher, you will have a critical role in shaping the user experience of our products and services by utilizing insightful research and data-driven insights.

This position is a hybrid role that requires to be on-site 3 days a week at one of the following locations: Chevy Chase, MD; New York City, NY; Chicago, IL; San Jose, CA; Fredericksburg/Richmond, VA; Lakeland, FL.

Job Responsibilities

• Collaborate with cross-functional teams, including product managers, designers, and engineers, to execute research studies. Proactively identify research opportunities and follow through the process from scope, execution, analysis, and delivery.
• Participate in all phases of the user research process, including user recruitment, study design, data collection, analysis, and reporting. Utilize various qualitative and quantitative research methods, such as usability testing, surveys, interviews, and competitive analysis, to gain deep insights into user needs and behaviors.
• Analyze research data, identify patterns, and generate actionable insights that drive informed design decisions. Communicate research findings to stakeholders clearly and compellingly through reports, presentations, and interactive workshops.
• Collaborate closely with product managers, designers, engineers, and other stakeholders to advocate for user-centered design principles. Act as a strategic partner, providing valuable insights and recommendations throughout the product development lifecycle.
• Stay current with the latest research methodologies, tools, and industry trends. Continuously evaluate and improve research practices, ensuring the team has the right resources and techniques to deliver impactful results.

Basic Qualifications

• 5+ years of experience (or 3+ with a Master’s degree) in user experience research.
• 5+ years of experience in qualitative and quantitative research methods, including usability testing, surveys, interviews, and ethnographic research.

Preferred Qualifications

• Bachelor's Degree or equivalent years of experience in research.
• Strong expertise in both qualitative and quantitative research methods, including usability testing, surveys, interviews, and ethnographic research.
• Proficient in data analysis and visualization tools, such as PowerBI or Tableau.
• Solid understanding of user-centered design principles and methodologies.
• Excellent communication and presentation skills, with the ability to convey complex research findings to both technical and non-technical audiences.
• Demonstrated ability to influence cross-functional teams and drive user-centric design decisions.

Annual Salary

$89,000.00 - $168,000.00. The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period.
• Paid Vacation, Sick and Parental Leave.
• 401(k) Plan.
• Tuition Reimbursement.
• Paid Training and Licensures.

*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

For more than 75 years, GEICO has stood out from the rest of the insurance industry! We are one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and clever marketing. We're an industry leader employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace.

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