Senior User Experience Designer Job at DesignX Community in Plano

Join our Design and Customer Experience (DCE) team as a User Experience (UX) Designer for our Consumer Bank team. Collaborate with various teams to create delightful customer experiences, shape our product’s strategic direction, and design high-quality prototypes for our web and mobile app. If you’re passionate about design and enjoy creating customer-centric solutions in a collaborative environment, we’re looking for you!

As a Senior User Experience Designer in our Design and Customer Experience team, you will have the opportunity to work closely with various cross-functional partners to create delightful products and experiences for our customers. You will play a key role in shaping the strategic direction of our products and will be hands-on in creating prototypes and high-fidelity designs for our web and mobile app. If you are passionate about design and love creating simple, customer-centric solutions to complex problems, we would love to hear from you.

Job Responsibilities

1. Collaborate with cross-functional partners (including Product, Research, Content, Tech) and create solutions that align with user needs and business goals.
2. Get hands-on designing end-to-end experiences and UX artifacts leveraging user insights/research to inform your work.
3. Participate in research activities such as user interviews, surveys, focus groups, usability studies, etc.
4. Create UX artifacts for web, mobile, and omnichannel experiences (e.g., journey maps, conceptual models, user flows, wireframes, high-fidelity prototypes), working in close partnership with content designers and UX researchers.
5. Develop and sustain effective cooperative working relationships with teammates, managers, and other stakeholders.
6. Create presentations and share work, providing rationale for design choices.

Required Qualifications, Capabilities And Skills

1. Bachelor’s Degree (or higher)
2. 3+ years of professional experience designing and delivering customer-facing products and experiences for web and mobile
3. Experience designing and prototyping in Figma
4. Strong understanding of design best practices
5. Experience working with cross-functional teams through discovery, ideation, prototyping, testing, and enablement using Design Thinking and Agile best practices
6. Experience managing priorities and delivering design work within expected timeframes

Preferred Qualifications, Capabilities And Skills

1. Understanding of Accessibility Guidelines and Inclusive Design practices.
2. Experience designing for large scale, omnichannel products and services.
3. Experience creating presentations in PowerPoint and/or Keynote

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share, and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

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