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Serigor Inc.

User Experience (UX) Project Lead (ONSITE) Job at Serigor Inc. in Washington

Serigor Inc., Washington, DC, US, 20003


Job Description

Job Description

Job Title: User Experience (UX) Project Lead (ONSITE)

Location: Washington, DC

Duration: 12 Months+

Job Description:

This position will work with the Client stakeholders to implement previously identified improvements to the processes and digital technology associated with the hiring experience. This position will lead the end-to-end design of the product, working collaboratively with developers, PeopleSoft experts and IT staff. A successful applicant will be an excellent project manager, creative, results-oriented, able to thrive in a fast-paced work environment and have excellent communication and relationship-building skills.

The UX Project Lead will report to the Innovation Team which serves as the in-house consultants to the client that work collaboratively to co-create solutions, and drive innovation across all District departments so it is more effective at tackling major challenges in the city, using digital-era tools and approaches.

Interested candidates must submit a resume, and a digital portfolio/visual sample of work (link acceptable). Portfolios should demonstrate professional and/or conceptual project/thinking processes, informational graphics/displays etc.

Specific Duties & Responsibilities:

  • Support departments in digital service delivery improvement and implementation
  • Lead a large-scale transformation that involves multiple stakeholders, constituencies, and agencies.
  • Be a critical thinker who challenges the status quo and encourages creative ways to overcome roadblocks
  • Utilize preexisting research (and collect new data as needed) to inform the redesign of the digital hiring system
  • Facilitate cross-departmental workshops mapping business processes and relating them to user research and city technology capabilities
  • Conduct usability testing to confirm and identify job applicant and hiring staff pain points as needed
  • Create site maps, flow diagrams, storyboards, wireframes showcasing interaction flows, information architecture and designs to combat these pain points and improve the hiring experience
  • Support the People Soft expert in prioritizing and implementing system changes based on pre-existing user research
  • Utilize UX expertise to design the most seamless and efficient hiring process for front and back-end users
  • Apply a UI style guide to create visual designs for all pages on the website within the PeopleSoft system and support testing, refinement, and implementation of those designs
  • Lead the implementation of UX and UI changes to the hiring website in collaboration with the client.
  • Help set and achieve defined targets of impact by monitoring performance and helping course correct when needed

Minimum Qualifications:

  • Bachelor's Degree and/or relevant practical experience in user experience, human-centered design, collaborative solution creation, visual communication, and implementation skill sets
  • 10+ years of professional level experience in a relevant field
  • Expertise in human centered design innovation, UX design, and visual design, included design research, data synthesis, co-creation, prototyping, testing, iteration, and implementation
  • Demonstrated ability in managing complex digital design and implementation projects in a government environment
  • Demonstrated ability conducting user research and translating raw data into insights
  • Demonstrated ability to display large amounts of information in simple, easy to understand formats
  • Ability to work both independently, and cooperatively within a team, leveraging other team member's work and abilities
  • Strong interpersonal skills with an ability to build good relationships with teammates, city staff, and diverse community stakeholders.
  • Experience facilitating workshops and other meetings with senior-level stakeholders
  • Demonstrated ability to summarize and explain complex situations in both written and verbal form
  • Strong desire to improve local government services
  • High resilience and patience in working with people of varying levels of interest in digital service redesign
  • Strong project management background with the proven ability to establish targets and deliver measurable results on time and within budget
  • Superior organizational skills and ability to set priorities and respond quickly as priorities change
  • Familiarity with PeopleSoft (preferred but not mandatory)
  • Familiarity with HTML
  • Proficiency in Figma, Miro, Adobe Sketch (or equivalent etc), MS Word, MS Excel, MS Outlook

Skills:

Skills

Required / Desired

Amount

of Experience

Planning, coordinating, and monitoring project activities

Required

10

Years

Leading projects, ensuring they are in compliance with established standards/procedures

Required

10

Years

Bachelor's degree in related field or equivalent experience

Required

Creative direction and design

Required

10

Years

Brand strategy and storytelling

Required

7

Years

Web and mobile UI/UX

Required

7

Years

UI/UX for human services applications

Required

7

Years