Inserso Corporation
Inserso Corporation is hiring: Technical Writer in Washington
Inserso Corporation, Washington, DC, United States, 20022
Washington, District Of Columbia Full-Time Jul 30, 2024
This position will prepare instructional materials in various electronic formats to communicate and translate complex and technical information in an easy-to-understand presentation to wide and varied non-technical audiences that increase user experience and knowledge. Materials to be developed, reviewed, and revised are ServiceNow knowledge articles, application user guides, how-to instructions, product specifications, computer systems operation guides, and other supporting documents. The content of these materials may require the development or revision of graphical images, flow charts, and diagrams.
Responsibilities:
- Work with ServiceNow knowledge team, engineers, developers, system administrators, and other technical and occupational staff to become familiar with product technology, functions, and behaviors in developing instructional materials.
- Proofread and revise existing materials, in coordination with technical and functional experts, improving the accuracy, clarity and quality of the materials prior to publication using plain non-technical language and proper presentation.
- Support other technical writing and program documentation tasks as required.
- Support development and instruction of technical training of existing staff and new employees, as necessary, on the basic functionality of agency laptops and Microsoft applications.
- Provide training on supported applications. Update the training materials based on changes to the applications and/or host environment, including a description of how the changes will affect the user.
- Work with the federal staff to determine the technical writing needs and training requirements and objectives, for providing presentations, workshops or technology-supported instruction.
- Work closely with program management to evaluate and recommend general continuous service improvements.
Required Skills/Experience:
- Associates Degree or equivalent.
- Must be a U.S. Citizen and successfully complete a background check.
- 3 years of IT technical writing/training, or other related IT experience.
- Experience using Microsoft Office applications.
- Experience using graphic design software tools like Adobe Illustrator or equivalent.
- Experience creating technical manuals/documentation, knowledge management articles, templates, flowcharts or other visual training aides.
- Experience updating and maintaining training materials.
- Knowledge of media production, communication, and dissemination techniques and methods.
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Preferred Skills/Experience:
- ITIL Foundation certification.
- Experience supporting federal agencies.
Physical and/or Mental Qualifications:
- Effectively communicate with customers, stakeholders, and technical specialists.
EOE, including Disability/Vets. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job. #J-18808-Ljbffr