The ACI Group, Inc.
The ACI Group, Inc. is hiring: Lead Technical Writer in Baltimore
The ACI Group, Inc., Baltimore, MD, United States, 21298
About the job Lead Technical Writer
Lead Technical Writer, Remote
Description
Seeking a Lead Technical Writer for a cloud solutions contract supporting Centers for Medicare and Medicaid Services (CMS).
The Lead Technical Writer develops and executes communication strategies across various channels, including internal and external communications, manages CMS Hybrid Cloud and agency brand identities, creates content, coordinates media relations, and ensures consistent one-voice messaging while adhering to deadlines. Oversee the technical writers embedded in the various product teams to understand the products and services and recommend how to communicate effectively with the community to ensure the customer experience is a success and continuous improvement.
Responsibilities
Requirements
Desired
Please Note:
Since 1988, The ACI Group, a Baltimore-based staffing firm, has been committed to hiring the industry's leading professionals, and presenting exciting career opportunities. We have access to varied types of contract, permanent and contract-to-perm positions and offer a choice of employment options including a full benefits package.
Lead Technical Writer, Remote
- Contract to Hire
- 100% Remote
- Due to our government client requirements, we can only consider US Citizens or Green Card holders for this position. Must reside in the US 3 out of the last 5 years.
- NO THIRD PARTY RECRUITERS PLEASE! CANDIDATES MUST BE SELF-REPRESENTED.
Description
Seeking a Lead Technical Writer for a cloud solutions contract supporting Centers for Medicare and Medicaid Services (CMS).
The Lead Technical Writer develops and executes communication strategies across various channels, including internal and external communications, manages CMS Hybrid Cloud and agency brand identities, creates content, coordinates media relations, and ensures consistent one-voice messaging while adhering to deadlines. Oversee the technical writers embedded in the various product teams to understand the products and services and recommend how to communicate effectively with the community to ensure the customer experience is a success and continuous improvement.
Responsibilities
- Manage customer relationships and foster continuous improvement across all task areas.
- Responsible for preparing, reviewing, revising, and maintaining technical documents, including products, tools, services, system operations, and user documentation.
- Design and/or maintain a streamlined communications review and approval process.
- Ensure materials are up-to-date and versioned for ease of use and publication.
- Writes and edits technical documentation for all products, including installation, configuration, how-to documentation, and presentations.
- Assist in preparing and maintaining operations documentation, user guides and manuals, and technical publications.
- Understand and train basic concepts (including basic grammar concepts) and be responsible for writing technical copy for various documents.
- Maintain current internal documentation.
- Prepare and maintain operations documentation, cloud customer user guides and manuals, and technical publications, as well as coordinate the layout and design of documents.
- Produce quality documentation and training materials and follow the communication process.
- Prepare communications, documents, content, reports, etc., for audiences with varying understandings of the program and its products and services.
- Research technical and programmatic subject matters, organize information from multiple sources, consolidate technical details, and provide the information in a concise, user-friendly manner.
- Under general direction, write technical copy for various documents for a program/project of similar complexity.
Requirements
- Bachelors degree in business, IT, or a related field and 4 years of experience or 8 years of experience with an associate degree.
- Strong communication and proofreading skills.
- Experience in research, analysis, and documentation.
- Excellent written and verbal communication and interviewing skills, including active listening and empathy.
- Strong interpersonal skills.
- Experience in the IT industry.
- Ability to work independently and as part of a team.
- Proficient in MS Word, MS Excel, and MS PowerPoint.
- Strong understanding of collaborative tools like Atlassian, Mural, and Slack.
- Strong customer interaction/service skills, interpersonal skills, and the ability to speak in a public forum.
- Excellent organizational and attention to detail skills; ability to interact effectively with others.
Desired
- Cloud (AWS and MAG) familiarity
- Experience with federal contracts and projects
- Experience with CMS
- Worked in SAFe Agile methodology
Please Note:
- Only those individuals selected for an interview will be contacted.
- No calls, inquiries, or Third-Party Vendors please.
- We are an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. (The ACI Group is unable to sponsor H1B Visas).
- $1000 Referral Bonus - www.aci.com.
Since 1988, The ACI Group, a Baltimore-based staffing firm, has been committed to hiring the industry's leading professionals, and presenting exciting career opportunities. We have access to varied types of contract, permanent and contract-to-perm positions and offer a choice of employment options including a full benefits package.