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Cynet Systems

Cynet Systems is hiring: Senior Technical Writer in Raleigh

Cynet Systems, Raleigh, NC, United States, 27601

Job Description:

Responsibilities:
  • Conduct interviews and translate technical information into clear, concise documents to be used by technical and non-technical personnel.
  • Develop and/or maintain the following types of documentation: communications for diverse stakeholder groups; system documentation and release notes; user manuals; installation guides; computer operations and program maintenance manuals; contingency operations; backup, recovery, and restart procedures; proposals, presentations, reports, standard operating procedures (SOP), policies and procedures.
  • Edit special reports or any other deliverables and documents.
  • Write and edit end-user and internal-user knowledge-based content describing vendors services and troubleshooting processes.
  • Collaborate with managers to optimize and maintain internal and external content for usability and accessibility, while maintaining a high bar for quality.
  • Work directly with managers to produce high-quality knowledge-based articles.
  • Work collaboratively with the internal PMO team to conceptualize and develop content that strengthens the vendors product.
  • Manage all aspects of the documentation processfrom planning to content maintenance.
  • Peer review knowledge-based technical, and program documents for grammar, content, and style of writing.
  • Demonstrate the ability to document business processes.
  • This position reports to the PMO and QA Administrator.
Knowledge, Skills And Abilities / Competencies: Candidate Must Have:
  • 4-6 years of full-time technical writing in a software development environment.
  • Excellent verbal and written communication skills.
  • Excellent organizational, decision-making, and time-management skills.
  • bility to prioritize and manage multiple issues and projects.
  • Minimum (5) years of experience documenting processes and workflows using Microsoft Office Software.
  • Proven success designing, writing, and editing technical documentation for a software development community.
  • bility to adapt and prioritize work independently in a dynamic environment.
  • Have strong written and content creation skills.
  • Be able to self-direct, multi-task, and prioritize assignments.
  • Be highly organized with acute attention to detail in a deadline-driven environment.
  • bility to work with minimal assistance with a can-do attitude.