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Cynet Systems

Sourcing Technical Writer Job at Cynet Systems in Boston

Cynet Systems, Boston, MA, United States, 02298

Job Description:

Pay Range: $30.94hr - $35.94hr
  • The Operational Services Division (OSD) is an oversight agency of the client, responsible for statewide procurement.
  • The agency's Sourcing department manages more than 100 contracts that are used statewide, and also provides resources for vendors and buyers, including an online procurement application, information and training.
  • OSD Category Managers are each responsible for a portfolio of related contracts, which they will manage through the contract lifespan.
  • ctivities include releasing the Request for Response (RFR), reviewing and scoring bidder responses, selecting and onboarding bidders, and drafting Contract User Guides(CUG) to summarize useful information for the buyer community.
  • Once the contracts are active, buyers may be advised to execute a Statement of Work (SOW) to describe the services that will be provided for a particular project.
  • While each RFR and CUG document is for a specific contract, and is therefore unique, some of the language is boilerplate.
  • lso, all documents issued by OSD must contain certain required language, and all RFRs and CUGs should use similar language to describe common systems and processes.
  • Therefore, the Category Managers use templates to create the documents. OSD intends to continue this practice, but has identified some issues.
  • The agency would like to hire technical writers to work with the Sourcing department to complete a review and update of the RFR, CUG and SOW templates.
  • The writers will also be responsible for the development of the RFR for two new contracts, which will solicit bidders who will provide
  • IT Telecommunications and Network Services and
  • Cellular Services and Devices.
  • Currently, OSD manages contracts in the following categories, some of which have complex technical content:
  • Facilities General and Office (FAC, OFF).
  • Facilities Landscaping and Waste Reduction (LND, WMR).
  • FinancialServices (FIN).
  • Grocery, Clothing, and Energy (GRO, CLT, ENE.
  • Health, Medical, Lab, and Public Safety (MED, PSE).
  • ITEquipment and Telecommunications (ITE, ITT).
  • ITSoftware and Services (ITS).
  • ProfessionalServices and Sustainable Consultation (PRF, SFC).
  • Trades person and Facility Maintenance, Repair, and Operations (TRD, MRO).
  • Vehicle Acquisition and Vehicle Fleet Management (VEH, VFM).
  • Project Description and Goals.
  • Review RFR, CUG and SOW templates.
  • Problem areas include vague or unclear language, unclear technical specifications (RFR); unclear or missing necessary detail (SOW).
  • Improve consistency of OSD documentation.
  • Improve clarity and effectiveness of RFR's and technical specifications.
  • Improve the efficiency of the OSD Sourcing department by streamlining the writing and review process.
  • Improve bidder response by posting clearer bid documents.
  • Ensure accuracy of complex technical content.
Performance:
  • The writers will be introduced to the 7-step strategic sourcing process, and the purpose of the department templates.
  • The writers will work with current documents and templates and solicit feedback from Category Managers regarding desired improvements.
  • Work with the Strategic Sourcing Team for two new contracts to create the RFR's and SOW (ITS84 and ITS85).
  • Create new RFR template.
  • Create new CUG template.
  • Create new SOW template.
  • Provide guidelines for using the RFR template for specification writing.
  • Create technical specifications that support project execution.
  • Gather input from engineers, project managers, Strategic Sourcing Team members and other stakeholders to ensure technical accuracy.
  • Review and revise existing technical documents.
  • Ensure compliance with industry standards, including procurement standards and regulatory requirements.