Springdale, AR - Service Writer Job at P&K Equipment in Springdale

Job Details

Job Location
SPRINGDALE - Springdale, AR

Position Type
Full Time

Job Shift
Day

Job Category
Service

Description

Springdale, AR - Service Clerk/Writer Job Function*
Maintain accurate and on-time reports and records relative to the service departments operation within the dealership. Assures all charges related to work orders are posted properly. Assures all work orders are closed on a timely basis. Processes warranty and Product Improvement Claims. Must conduct themselves in the presence of customers and employees in a manner that promotes a positive image of the company.

Service Clerk/Writer Essential Duties

• Post the previous workdays time every morning. Enter each technicians time in the business system and payroll system every morning.
• Complete a technicians time in the business system and payroll system by 10:00 am on the day payroll is processed.
• Post outside labor, outside materials, and mileage charges to work orders every morning.
• Open work orders as directed by the Service Manager/Shop Foreman and maintain control until closed and invoiced. Maintain an internal work order log.
• Print previews of completed work orders and review before submitting to the service manager for final review. Prior to closing the work orders, review the work order preview for correct customer, sale type, general ledger accounts, labor codes, miscellaneous codes, outside labor and material charges, mileage charges, and appropriate segments.
• Print a work order log every Monday and review any work orders older than two weeks.
• Review warranty claim work order segments for accuracy in general ledger accounts and parts price codes.
• Handle warranty claims including computation of charges, submission, and follow-up. Submit new warranty claims to John Deere and other short lines within 2 business days of the warranty segment being closed.
• Review the warranty log every week for any John Deere outstanding claims older than one week. Review any other line outstanding warranty claims older than three weeks.
• Handle service department filing and records. Filing of invoices and technician instruction sheets should be completed on a weekly basis.
• Update customer profiles using equipment, hours or other information from the customer work orders.
• Print a preview of all monthly work orders prior to the last business day of the month and review for correct labor codes and labor classes.
• Assist the corporate staff by providing requested information in a timely manner.
• Complete administrative duties as needed or assigned, including answering phones, copying, scanning, filling, cleaning, and other tasks.
• Other duties as assigned by supervisor.

*Safety Sensitive

Service Clerk/Writer Pay & Benefits:

• Competitive Pay (Plus Overtime Pay)
• Health, Dental, Vision Insurance (Company sponsored Healthcare starts the first day of the month after you start with P&K)
• Company Paid Life Insurance
• 401k Match
• Paid Time Off & Holiday Pay (Starting Day 1 with P&K!)

Qualifications

Springdale, AR - Service Clerk/Writer Skills & Qualifications

• High school diploma or GED equivalent.
• Ability to use standard computer software applications such as Microsoft Office (Word, Excel, etc.) and internet functions.
• Good human relations and effective oral and written communication skills.
• Basic understanding of financial principles relative to Service Department operations.

Job Specific Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.