By The Book Diesel & Auto Repa is hiring: Service Writer Advisor in Albuquerque
By The Book Diesel & Auto Repa, Albuquerque, NM, US
Job Description
Service Writer Job Description
We are looking for a detail-oriented service writer to handle customer service interactions, reports, repairs and technician efficiency. The service writer's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. Need to maintain a strong working knowledge of all industry standards and practices as well as the company's products and services.
The most important is providing the best direct link to the customers. We believe that it’s our job not to operate as a sales figure, but rather as an educator. The customer is capable of making decisions about their vehicle if they know what the failure is and what is needed to correct it. You should have the ability to develop and maintain strong, positive relationships with customers and also third-party vendors.
Service Writer Responsibilities
● Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
● Creating and modifying repair orders, providing concise and complete information, and communicating with customers throughout the repair process.
● Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
● Performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory, ordering parts and keeping track of returns and cores
● Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
● Maintaining strong relationships with manufacturers, dealers, and sales representatives.
● Helping to train new employees in company procedures.
● Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
Service Writer Requirements
● Strong industry knowledge.
● Excellent leadership, communication, and customer service skills.
● Computer literacy and good organizational skills.
● Strong creative thinking and problem-solving skills.
● The ability to work under pressure and handle stress.
Being a team leader and service writer takes the best interactions skills and customer service. Gaining the trust of our customers and making sure we have the best quality is the most important part of this job. Must have customer service and sales background. Also, must have some experienced in the industry, for example- parts, service or technician.