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Summit Harley-Davidson

Service Advisor/Writer Job at Summit Harley-Davidson in Lindon

Summit Harley-Davidson, Lindon, UT, US


Job Description

Job Description

Job Title: Service Writer/Advisor

Department: Service

Supervisor: Service Manager

Summary Description

Intake of customer vehicles, diagnose problems and service needs; sell service and/or parts and communicate job status to customer.

Duties & Responsibilities

  • Ensure that repair orders are complete, legible and clearly described on the repair order.
  • Estimate costs and completion times at point of sale. Clearly communicate them to customer.
  • Review work-in-progress to ensure quality and timeliness.
  • Assist technician to determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used.
  • Make estimates for internal and wreck repairs with the assistance of the Service Manager.
  • Forward all customer paid, warranty, and internal repair orders.
  • Greet customer immediately, in a courteous and friendly manner.
  • Handle telephone transactions quickly, and courteously.
  • Notify customers ASAP of any changes, delays, or additional work needed.
  • Upsell additional services that would benefit the customer and their overall riding experience.
  • Handle customer complaints reasonably, showing empathy and a positive attitude.
  • Give special attention to repeat repairs to ensure the situation is corrected.
  • Ensure customer’ vehicle is cleaner than when it was dropped off.
  • Perform other related duties as assigned or requested.

Supervisory Responsibilities

  • None

Qualifications & Job Requirements

  • Outgoing, friendly personality and superior communication and customer service skills.
  • Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Experience with Point-of-Sale and parts & service management computer software or the ability to quickly learn.
  • Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
  • Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
  • Maintain a positive attitude and relationship with all other employees.
  • Capable of pushing and loading motorcycles.
  • High school diploma or equivalent.
  • Valid driver’s license and motorcycle endorsement.
  • Passion for the motorcycling lifestyle and riding community.
  • Attention to detail.
  • High energy level needed.
  • Ability to work a flexible schedule including weekends, Holidays, and evenings.
  • Proficient in meeting deadlines on a timely manner.

Physical Demands

  • Requires the use of both hands.
  • Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material.
  • Requires the ability to balance and push an 800+lb motorcycle.

Working Conditions

  • The noise level in the work environment is usually loud.
  • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally exposed to exhaust fumes or other airborne particles.
  • Frequently works near moving mechanical parts.

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position.