Lead UX Designer – GenAI Experiences Job at Capital One in San Francisco

11 West 19th Street (22008), United States of America, New York, New York

Lead UX Designer – GenAI Experiences

We are currently seeking a Lead UX Designer to join our AI and ML Design team to help lead our effort of delivering GenAI-powered experiences for Capital One associates and customers. This role will partner with other Capital One designers, product managers, and tech experts across multiple lines of business to design exceptional GenAI-powered experiences while also developing GenAI-powered experience design best practices. We are passionate about advocating for user needs and delivering world-class products that redefine our customers’ day-to-day financial activities.

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You’ll Do:

As a leader and maker, you’ll be asked to handle responsibilities, including:

Strategy & Planning

• Collaborating with a variety of technology, product, and business teams across lines of business to uncover customer and business needs for GenAI-powered experiences — then translating them into intuitive and engaging digital experiences.
• Translating complex ideas into understandable concepts that evolve and enhance product experiences.
• Engaging in portfolio prioritization to help set the strategy and product roadmap for the team.
• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition.
• Advocating for the customer through human-centered design methods, including discovery, research sketch sessions, and user testing.
• Championing prioritization of design-centered product enhancements grounded in research and analysis.
• Working with partners and teams across various geographies.
• Embracing and advocating for an experience mindset.

Discovering & Delivering

• Developing and evangelizing Design for GenAI best practices, principles, and patterns that all designers across Capital One can leverage.
• Demonstrating familiarity with designing for GenAI-powered experiences and design tools to deliver concepts and enable successful collaboration across teams.
• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities.
• Driving end-to-end product design by:
• Working with researchers to understand customer needs and define opportunities through usability and empathy studies.
• Framing problems, defining insights, and designing new methodologies/practices to serve customer needs.
• Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes.
• Planning and facilitating workshops with internal and external stakeholders to align with business needs.
• Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines.
• Storytelling and presenting visual concepts to various stakeholders.
• Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues.

Basic Qualifications

• At least 5 years of experience with User Experience design.
• Experience designing and implementing GenAI-powered experiences.
• Experience designing and implementing chat experiences.

Preferred Qualifications

• Experience developing design principles and best practices.
• Experience evaluating GenAI-powered experiences.
• Experience with responsible AI best practices.
• Experience designing for cross-channel experiences.
• Comfortable working with a variety of business partners and delivering outcomes.
• Familiarity with design and prototyping tools, such as Sketch and/or Figma.
• Familiarity with working in an established design system.
• Experience managing a cross-functional team.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

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